What do I have to do when I arrive at the car park I’ve reserved?
To enter the car park, please insert the credit card or ec card you used to make the reservation into the designated slot at the entry barrier. Provided that you are arriving during the reserved time period, the machine will recognise your card and the barrier will open. You may now drive in. Please do not take a parking ticket and do not forget to remove your credit card or ec card from the slot.
What if the car park sign says “occupied”?
If you have reserved a parking space in the car park, you may ignore the sign and enter using the credit card or ec card you used to make the reservation. We guarantee that there will be a parking space kept free for you, even though the sign may say “occupied”.
If you have reserved a parking space in the Premium Parking area of parking garage P3, please use the separate, designated entrance on the departure level.
Do I also need to take a car park ticket when I enter?
No, you only need the credit card or ec card you used to make the reservation. The confirmation e-mail you received also states which card you used.
What happens if I want to park before the scheduled arrival time?
In the TERMINAL area you have a grace period of no more than 1 hour before the beginning of your scheduled arrival time. In the LONG-TERM and LONG-TERM SAVINGS areas, you have a grace period of no more than 4 hours before and 6 hours after the scheduled arrival time.
Please note that, in order to enter, you still need to use the credit card or ec card with which you made the reservation. If you take a car park ticket on arrival, you cannot pay be credit card or ec card when you leave.
What happens if I’m running late and I cannot make it by the scheduled arrival time?
If you have reserved a parking space in the TERMINAL area, you can enter up to 1 hour before or after the scheduled arrival time. Once this hour is over, the parking space is no longer reserved. In the LONG-TERM and LONG-TERM SAVINGS areas, you can enter up to 4 hours before and 6 hours after your scheduled arrival time, even if the sign indicates that the car park is “occupied”.
What happens if I take a car park ticket on arrival?
You have to insert the credit card or ec card with which the reservation was made. Otherwise, you will not be able to use the credit card or ec card when you leave. Please go directly to the exit. Note that, in this case, a parking fee may be due. You can pay at the exit.
What should I do if there is a problem at the entry or exit barrier?
All entry and exit barriers feature a Help button which will connect you to our staff for assistance. There is someone on call 24/7. Please explain your problem to the service staff.
Am I allowed to leave and come back during the reserverd period of parking time?
No, your reservation only entitles you to enter and leave the car park once.
May I park a van or minibus in the parking garage?
The parking garage height limits vary between 1.90 m and 2.10 m. You can find more detailed information on the height limits here.