Direkt hin

Looking after the public in a crisis situation
Even if airplane accidents or terrorist attacks in air traffic are extremely rare, a responsible company must examine possible crisis situations and be prepared for them. Those who have well-trained staff can handle a crisis confidently. Düsseldorf Airport offers a seminar on looking after the public in a crisis situation as a part of its emergency management. We rely on tight cooperation between the airport operator and air carriers. Only by having a perfect network of all those involved can the customer be guaranteed the best possible care in a crisis situation.

Target group

Employees of airport operating companies, tour operators, air carriers and cargo handling agents who look after passengers, and in some cases those picking them up and their families, in the first few hours should an incident take place on-site.
 
Content
  • ICAO Regulations and background information
  • Airport and air carrier alarm plans
  • Layout of communications and information paths between authorities, airport operators and air carriers
  • Responsibilities towards those not injured
  • Responsibilities towards families and those picking up
  • Responsibilities of air carriers and airport operators
  • Responsibilities towards the authorities
  • Psychosocial care
  • Human behaviour in emergency situations
  • Inclusion of counselling
 

Info & registration
Thomas Ehemann
Telefon: +49-(0)211-421-2098

Telefax: +49-(0)211-421-2097

E-Mail

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