The Bundespolizei (Federal Police) are responsible for security at the Düsseldorf Airport Airport.

What am I allowed to take with me on a flight anyway? What should I pack in my checked baggage, and what am I allowed to carry on? Continue reading to inform yourself about security at the airport.

If your question concerns an issue not addressed here, please contact your airline or the Bundespolizei. (Bundespolizei Telephone: +49 (0)211-9518-118)

We Recommend: Film in Carry On Baggage
Checked baggage undergoes a series of different checks. That means your suitcase can be checked up to three times in different ways. Camera film could be affected through this process. So, take our advice and pack your film in your carry on baggage to prevent it from becoming damaged.

What are you not allowed to pack as carry-on and not as baggage?
The downloadable list provided by the German Federal Ministry of Transport, Building and Housing tells you which objects you may not take on board and which objects are not allowed in your luggage. Should you have any doubts, please contact your airline.

Liquids in Hand Luggage
New EU aviation security regulations since 6. November. Click here for further information.

Info for Divers
Your harpoon does not belong in your carry on baggage.... Diving lamps or lights may only be transported in your carry on baggage. A turned on diving light can generate a lot of heat, so these must be dismantled before being transported. That is either the light bulb must be removed or the power source.

Dangerous Objects/Dangerous Goods
If you have any more questions regarding the transport of "dangerous goods", please contact the Bundesgrenzschutz at telephone: 0211-9518-118. If you would like to take along any so-called "dangerous goods" on your trip, please contact your airline.

It Has to Take so Long
When planning the time you need to go through the airport, please take into consideration, that, depending on the number of departing passengers, long queues form not only at the check-in counter, but also at the security check area. You value feeling safe at the airport and in the air. In order to achieve a reasonable degree of security, the security personnel have to check passengers and baggage with care and thoroughness. This takes time. How much time depends on how many bags and what size of bags passengers decide to carry on with them. Please restrict your carry-on baggage to one piece. Any larger sized trolleys or bags should be submitted at the check-in counter.

Do Not Leave Your Baggage Unattended!
For security reasons, please do not leave your baggage unattended. Should you spot unattended baggage, contact the police or the airport personnel right away.

Passengers with Disabilities

Because we want your visit to the Düsseldorf Airport to be as pleasant as possible, we are delighted to provide special services for our passengers with disabilities.

Please register with us!
In order to receive the kind of services you wish or need at the airport, it is important to register them with your airline early. When you are booking your trip, or at the latest when you are picking up your tickets, please let your travel agency know the nature of your handicap and what special arrangements you will require. Your travel agency will inform the airline with whom you have booked. Then the airline will be able to make any appropriate arrangements for your round-trip, and you will be able to receive the services you wish not only for your departure from or arrival at Düsseldorf, but also at your destination airport.

Handicapped groups are entitled to special check-in privileges if they register soon enough.

Parking
Passengers with disabilities: benefit from special attention
We recommend that passengers with disabilities arriving in their own car use the underground car park P1 situated directly beneath the terminal or multi-storey car parks P2 and P3 (see site plan ).
Passengers with disabilities in possession of a blue parking permit issued by the Road Traffic Licensing Department or a European parking permit may leave their vehicle at Düsseldorf airport free of charge at the passenger car parks in the areas TERMINAL and LANGZEIT (Long Stay), but not at car parks P11 and P12. The mere presentation of a disabled blue badge does not entitle you to use a disabled parking space. This particular parking dispensation is only granted to those holding a valid parking permit and not to those dropping off or picking up. We would ask people accompanying children with disabilities to contact the car park main office in advance.
On leaving one of our car parks, please use the intercom and a member of staff from the car park operator will come to the exit and, having made a note of the number of your disabled pass and car registration, enable you to leave.


Parking at the airport:
Tel.: +49-211-421-6637, Fax: +49-211-421-6640

Arriving by Train or S-Bahn
Maybe you would prefer Train to and from the airport. There are approximately 300 connections a day available. With the exception of S-Bahn Line 11 (see airport map), all trains stop at the Düsseldorf Airport Rail Station (see airport map). If you need help getting on or off the train, please give the 3-S-Zentrale of the Deutsche Bahn advance notification, Telephone +49-211-1792460.

The S-Bahn route 11 stops under the terminal at the underground "Düsseldorf Flughafen Terminal" rail station.

Vom Bahnhof gelangen Sie mit dem "SkyTrain " zum Terminal.

Porters
The porter will transport your baggage into and out of the airport buildings to the check-in counter, and/or from the baggage pick-up area to your parked car. Porters are neither able to carry passengers nor provide medical assistance.

Porter Service, To Order:
+49-211-421-6888 or +49-211-421-6637, 0211-421-63703

Baggage From Your Door to Check-in
The transfer service offers the service of transporting your baggage from your house to the airport check-in counter.If you wish, the transfer service could check in for you the evening before your departure (Late-Night-Check-in), so you would only need to worry about getting to the airport.

NRW-Shuttle:
Tel.: +49-211-421-7762, Fax: +49-211-421-6824

Liftmobil
If normal boarding via the passenger gangway is not possible, Liftmobiles will be utilised to put the passenger safely and comfortably inside the aircraft. Wheelchairs can be stored free of charge in the aircraft’s cargo hold. Seeing-eye-dogs are allowed inside the terminals and may be brought on board the aircraft.

Airport Buildings
All departures areas, central arrivals and the Düsseldorf Airport rail station facilities are handicapped friendly. Elevators and ramps provide for easy mobility from one level to another. All facilities, including restaurants and labelled restrooms and diaper-changing rooms are wheelchair accessible. Wheelchairs are available free of charge. Our services are available to all ill, handicapped or injured passengers.

Hotel
The ArabellaSheraton Airport Hotel has more than two handicapped-friendly rooms located right off the main lobby. If you wish, an Aquatec can be placed in the bathroom.

Tel.: +49-211-41730, Fax: +49-211-4173707.

Special instructions for wheel chair users
On behalf of the airlines the staff at Klüh take care of wheelchair guests at the Düsseldorf Airport. Your airline is responsible for passenger mobility to or from the aircraft (see Liftmobile).

 

Pastoral care at the airport provides counselling and support for passengers, visitors and people coming to pick up, as well as assistance in emergencies. Father Detlev Toonen can be contacted by phone on 0211 421 21772. The airport Pastoral Care office is located in the Terminal A central building, Level 3, Room 313. Opening hours: Monday, Wednesday, Friday from 8am-8pm and Tuesday from 8am-2pm.
Phoning in advance to make an appointment is appreciated.

Petrol station

At the airport – next to car park P5 and the car hire centre – there’s a Shell filling station which is open all day every day.

In addition to the usual fuels, you can also fill your tank with natural gas and LPG.  The shop stocks a wide range of travel items and bakery products.  There’s also a modern car wash.  The filling station is at Kieshecker Weg 256.  Follow the signs.  Our site plan will help you find your way.

The pharmacies are located in the Airport Arcade and Gate C. Phone: +49 (0)211 - 421 -65220 Opening times of the pharmacy in the Airport Arcades: Daily 6.30am - 9.00pm Opening times of the pharmacy in Gate C: Daily 6.00am - end of scheduled departures