How does the check-out work, when I leave the car park I reserved?
When leaving the car park, put the credit card or EC card you selected for the reservation into the card slot at the check-out. The barrier will open and you can exit the car park. Don’t forget to remove your credit card or EC card from the machine.
Do I have to go to the pay station before leaving the car park?
No, just proceed directly to the check-out.
Will there be a problem, if I exceed the reserved park-ing time?
No, there won’t, since the exact parking fees will be established in the case of online car park reservations with the payment mode „Zahlung bei Ausfahrt“ (= payment when leaving), when you exit the car park and be automatically charged to your credit card or EC card – irrespective of, how long you actually park. In the case of online car park reservations in the TERMINAL zone that are liable to a charge, a reser-vation fee of 6 Euro (8 Euro in the premium area of multistory car park P3) will be charged to your credit card or EC card directly after the reservation has been made. In the case of a pre-paid car park reservation („Vorkasse“), the excess time will be invoiced in accordance with the fee table displayed at the check-out concerned.
From where will I get my receipt, if I pay at the check-out?
You will get a receipt directly at the check-out as proof of the payment transaction.
Is it sufficient to use the credit card or EC card only, when leaving the car park?
No, it isn‘t! The system requires your credit card or EC card both when pulling into the car park and when leaving it, in order to properly process the parking transaction.
Will I get a refund, when leaving the car park earlier than booked?
In the case of car park reservations with the payment mode „Zahlung bei Ausfahrt“ (= payment when leav-ing), your parking fees are based on the actual time of your arrival at, and departure from, the car park and will be charged to your credit card or EC card at your check-out.
In the case of pre-paid car park reservations („Vor-kasse“), you pay the price indicated for the parking period at the time of reserving the car park – even if you leave earlier. A refund is not possible.