The airline is responsible for checked baggage. Service providers (handling agents) usually carry out baggage handling on behalf of the airline. If your suitcase is lost or damaged on the trip, it is best to contact your airline or the relevant service provider immediately. A Baggage Irregularity Report (P.I.R.) is required for every lost baggage. Please contact the Lost & Found office of your airline – this applies to missing luggage at the destination as well as at Düsseldorf Airport.
Which documents are required?
The Baggage Irregularity Report (P.I.R.) is an indispensable document. If it is not submitted, you will not be entitled to any compensation. In addition, the following documents are required:
- Flight ticket
- Boarding pass
- Baggage stub (sticker you get at check-in) – usually it is stuck on the ticket or ID document