Barrier-free Travel

Information for passengers with disabilities
Exceptional service for passengers with disabilities and limited mobility is a priority for us. Here you will find all the information you need to prepare your trip.
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Good preparation: 
Register your requirements with the airline or travel agency as early as possible, at least 48 hours before departure.
For a relaxed start:
Plan enough time on the day of travel and report to check-in or the service team at the airport at least two hours before departure.
For trouble-free processes:
Observe the baggage rules and the guidelines for the transportation of medication, medical equipment or wheelchairs.

Travel Planning

If you require support for the disabled, please register with your airline or travel agency as early as possible to ensure smooth and timely service. Inform your airline, tour operator, or travel agency at least 48 hours in advance about the level of support you will need. Please also include information about the degree of your reduced mobility.

The support of passengers with limited mobility at Düsseldorf Airport is handled by the staff of Company Klüh.

 For the registration your mobility level is needed
You can use the table determine your mobility level. You will also find this and other important travel information in this PDF.

Open catalog of services

Code Meaning
WCHR You generally don’t require a wheelchair but do only for longer walking distances. Climbing stairs with assistance is not a problem.
WCHS You cannot climb stairs but you can walk short distances.
WCHC You require a wheelchair at all times. Even inside the aircraft you cannot move without assistance.
BLND You are blind or visually impaired.
DEAF You are deaf or hearing-impaired.
BLND-DEAF You are both blind and deaf.
DPNA You have a cognitive impairment.
Meaning
You generally don’t require a wheelchair but do only for longer walking distances. Climbing stairs with assistance is not a problem.
Meaning
You cannot climb stairs but you can walk short distances.
Meaning
You require a wheelchair at all times. Even inside the aircraft you cannot move without assistance.
Meaning
You are blind or visually impaired.
Meaning
You are deaf or hearing-impaired.
Meaning
You are both blind and deaf.
Meaning
You have a cognitive impairment.

Terminal Access by Car

Severely disabled persons who hold the blue European Park Card as issued by the traffic authorities, or the new orange-colored park card, may park for up to three hours free of charge in the “Kiss & Fly” area at the departure level. You must visibly display the original pass (no photocopy) and a parking disc with proper time indication. When entering the area by car, please register by using the call button at the barrier system.

Parking

We suggest you use the many parking options in our conveniently located car parks. 

Please note: Short-term parking spots -- unlike car parks -- are not free of charge for persons with limited mobility, even if you hold the blue EU Park Card.

At the Airport

To be right in time, please arrive at least two hours before your planned departure and confirm at the check-in counter, with the PRM Service Team in the departure hall or at one of the call boxes. If you need to be picked up at the car park, please consider the additional travel time.  When using a call box, you will be asked for your flight number and about the type of your impairment. This way, the type and extent of support can be determined appropriately.

Please understand that even with the best preparation, there may be waiting times depending on the volume of passengers.

Traveling with Your Wheelchair

Wheelchairs are usually transported in the cargo area of the aircraft.

If you are using the airport’s service for the disabled, service staff will accompany you in your own wheelchair up to the aircraft door, if you wish. If you have a private escort, you and your escort may also make your way to the departure gate on your own.

To keep the process running smoothly, we recommend you drop off your own wheelchair at the oversize-luggage counter for loading before the security check. You may then use a wheelchair from the service team until boarding. Please communicate your preferred method when checking in.

Electric Wheelchairs

Battery-operated wheelchairs must be, according to EU regulations, registered with the airline or travel agency at the time of flight booking, and at least 48 hours prior to departure. You must provide details about your wheelchair, such as size, weight, and type of battery (special security regulations apply for lithium or wet batteries). Otherwise, the transport of your wheelchair cannot be guaranteed, as weight capacities are limited, depending on the aircraft. 

Prior to dropping off or loading an electric wheelchair, you are required to disconnect the battery, to secure it, or possibly remove it, according to regulations. Your wheelchair must fit through the cargo area door. If it does not, it might have to be collapsed or reconfigured.

Map

All departure areas, arrivals, and the train station “Düsseldorf Flughafen” are equipped for the disabled. Elevators and ramps make it possible to move across  levels of various heights without barriers. All facilities such as restaurants, marked toilets and diaper-changing rooms are also accessible for persons in wheelchairs. You can find an overview of all important services and facilities in our site map.
Map

FAQ

No, the service is free of charge.
No, this is not required. Any passenger who requires assistance will receive it.
Yes, it is possible to travel with a dog. Please contact your airline to find out what else needs to be taken into account.
There are no facilities in the terminal building. You will find possibilities outside the terminal on the Arrivals Level.
A member of staff from the mobility service will be happy to accompany you to the security checkpoint and to the gate. If you are traveling with accompaniment, this person can of course also take you to the gate.
Yes, our staff at the security checkpoint are also trained to check disabled passengers and wheelchairs.
Please adress this question to your airline.
Unfortunately, there is no specially designated room.
The mobility service will always be happy to help you. You will also find the counseling on the Terminal A departure level. In medical emergencies, please contact the airport fire department on 112.
Contact your airline 48 hours before departure at the latest
Would you like to stay overnight at the airport ? 

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