Barrier-free Travel

Information for passengers with disabilities
Exceptional service for passengers with disabilities and limited mobility is a priority for us. Here you will find all the information you need to prepare your trip.
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Good preparation: 
Register your requirements with the airline or travel agency as early as possible, at least 48 hours before departure.
For a relaxed start:
Plan enough time on the day of travel and report to check-in or the service team at the airport at least two hours before departure.
For trouble-free processes:
Observe the baggage rules and the guidelines for the transportation of medication, medical equipment or wheelchairs.

Travel Planning

If you require support for the disabled, please register with your airline or travel agency as early as possible to ensure smooth and timely service. Inform your airline, tour operator, or travel agency at least 48 hours in advance about the level of support you will need. Please also include information about the degree of your reduced mobility.

The support of passengers with limited mobility at Düsseldorf Airport is handled by the staff of Company Klüh.

 For the registration your mobility level is needed
You can use the table determine your mobility level. You will also find this and other important travel information in this PDF.

Open catalog of services

Code Meaning
WCHR You generally don’t require a wheelchair but do only for longer walking distances. Climbing stairs with assistance is not a problem.
WCHS You cannot climb stairs but you can walk short distances.
WCHC You require a wheelchair at all times. Even inside the aircraft you cannot move without assistance.
BLND You are blind or visually impaired.
DEAF You are deaf or hearing-impaired.
BLND-DEAF You are both blind and deaf.
DPNA You have a cognitive impairment.
Meaning
You generally don’t require a wheelchair but do only for longer walking distances. Climbing stairs with assistance is not a problem.
Meaning
You cannot climb stairs but you can walk short distances.
Meaning
You require a wheelchair at all times. Even inside the aircraft you cannot move without assistance.
Meaning
You are blind or visually impaired.
Meaning
You are deaf or hearing-impaired.
Meaning
You are both blind and deaf.
Meaning
You have a cognitive impairment.

Getting to the Airport

Parking

For travelling by car, we recommend passengers with reduced mobility use the underground car park P1, which is located right underneath the terminal, as well as multi-storey car parks P2 and P3. All parking spaces provide barrier-free access to the terminal. With a blue European Parking Permit issued by the Road Traffic Office, people with severe disabilities can park free of charge in the passenger car parks in the ‘Terminal’ and ‘Long-term’ areas (except P11 and P12). To exit one of our parking spaces, please use the intercom system so that a staff can note the number of your parking permit and the licence plate number and activate the barrier.

Terminal Access by Car

Severely disabled persons who hold the blue European Park Card as issued by the traffic authorities, or the new orange-colored park card, may park for up to three hours free of charge in the “Kiss & Fly” area at the departure level. You must visibly display the original pass (no photocopy) and a parking disc with proper time indication. When entering the area by car, please register by using the call button at the barrier system.

Parking

Free parking with the European Parking Card. We recommend car parks P1, P2, P3.
Learn more

Drop-Off & Pick-Up

Here’s what you should know if you’d like to be dropped off or picked up.
More information

Train & Bus

Registration at the 3-S Centre of the Deutsche Bahn: Phone: +49 (0)211 1792460
All information

At the Airport

To be right in time, please arrive at least two hours before your planned departure and confirm at the check-in counter, with the PRM Service Team in the departure hall or at one of the call boxes. If you need to be picked up at the car park, please consider the additional travel time.  When using a call box, you will be asked for your flight number and about the type of your impairment. This way, the type and extent of support can be determined appropriately.

Please understand that even with the best preparation, there may be waiting times depending on the volume of passengers.

Check-in

Please arrive at the check-in on time plan enough time for all relevant services (e.g., wheelchair transport). If you are a member of a group of 10 persons or more, or if you would like to travel with a service dog, you must inform the airline or travel agency at least 48 hours prior to departure. Groups of disabled persons have the option of separate check-in by the airline with prior registration.

Please note: When planning your travel, please consider any additional waiting time you might require to accomodate any assistive services.

Accompanying Person and Carry-on Luggage

According to EU regulations and the airline’s transport conditions, you may be accompanied by one person traveling with you.

The general baggage rules apply. Please limit your hand baggage to the bare essentials. You may take an unlimited amount of hand baggage declared as medically necessary with a corresponding certificate.

Learn more about the general baggage rules

Traveling with Your Wheelchair

Wheelchairs are usually transported in the cargo area of the aircraft.

If you are using the airport’s service for the disabled, service staff will accompany you in your own wheelchair up to the aircraft door, if you wish. If you have a private escort, you and your escort may also make your way to the departure gate on your own.

To keep the process running smoothly, we recommend you drop off your own wheelchair at the oversize-luggage counter for loading before the security check. You may then use a wheelchair from the service team until boarding. Please communicate your preferred method when checking in.

Electric Wheelchairs

Battery-operated wheelchairs must be, according to EU regulations, registered with the airline or travel agency at the time of flight booking, and at least 48 hours prior to departure. You must provide details about your wheelchair, such as size, weight, and type of battery (special security regulations apply for lithium or wet batteries). Otherwise, the transport of your wheelchair cannot be guaranteed, as weight capacities are limited, depending on the aircraft. 

Prior to dropping off or loading an electric wheelchair, you are required to disconnect the battery, to secure it, or possibly remove it, according to regulations. Your wheelchair must fit through the cargo area door. If it does not, it might have to be collapsed or reconfigured.

Sunflower lanyard: a visible signal for invisible disabilities

Passengers or guests with a so-called “hidden disability” such as autism, epilepsy or dementia can draw attention to their handicap with a Sunflower lanyard. The sunflower is an internationally recognized symbol for invisible disabilities. Airports around the world are participating in the program.

If a passenger is wearing the lanyard, airport employees and other travelers can understand why the person may need more time for certain things, may ask more questions or be disoriented. The lanyard is available free of charge at the information desks or from the pastoral care service in the terminal. 

Important: Wearing the Sunflower lanyard does not include the support service at the airport. Of course, anyone wearing a lanyard may use this service, but has to apply for it at the airline or travel agency at least 48 hours before departure, just like any other disabled passenger.

Map

All departure areas, arrivals, and the train station “Düsseldorf Flughafen” are equipped for the disabled. Elevators and ramps make it possible to move across  levels of various heights without barriers. All facilities such as restaurants, marked toilets and diaper-changing rooms are also accessible for persons in wheelchairs. You can find an overview of all important services and facilities in our site map.
Open map as PDF
Map

FAQ

No, the service is free of charge.
No, this is not required. Any passenger who requires assistance will receive it.
Yes, it is possible to travel with a dog. Please contact your airline to find out what else needs to be taken into account.
There are no facilities in the terminal building. You will find possibilities outside the terminal on the Arrivals Level.
A member of staff from the mobility service will be happy to accompany you to the security checkpoint and to the gate. If you are traveling with accompaniment, this person can of course also take you to the gate.
Yes, our staff at the security checkpoint are also trained to check disabled passengers and wheelchairs.
Please adress this question to your airline.
Unfortunately, there is no specially designated room.
The mobility service will always be happy to help you. You will also find the counseling on the Terminal A departure level. In medical emergencies, please contact the airport fire department on 112.
Contact your airline 48 hours before departure at the latest
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