Barrier-free Travel
Exceptional service for passengers with disabilities and limited mobility is a priority for us. Here you will find all the information you need to prepare your trip.
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Travel Planning
If you require support for the disabled, please register with your airline or travel agency as early as possible to ensure smooth and timely service. Inform your airline, tour operator, or travel agency at least 48 hours in advance about the level of support you will need. Please also include information about the degree of your reduced mobility.
The support of passengers with limited mobility at Düsseldorf Airport is handled by the staff of Company Klüh.
For the registration your mobility level is needed
You can use the table determine your mobility level. You will also find this and other important travel information in this PDF.
Code | Meaning |
---|---|
WCHR | You generally don’t require a wheelchair but do only for longer walking distances. Climbing stairs with assistance is not a problem. |
WCHS | You cannot climb stairs but you can walk short distances. |
WCHC | You require a wheelchair at all times. Even inside the aircraft you cannot move without assistance. |
BLND | You are blind or visually impaired. |
DEAF | You are deaf or hearing-impaired. |
BLND-DEAF | You are both blind and deaf. |
DPNA | You have a cognitive impairment. |
Terminal Access by Car
Parking
Please note: Short-term parking spots -- unlike car parks -- are not free of charge for persons with limited mobility, even if you hold the blue EU Park Card.
At the Airport
Please understand that even with the best preparation, there may be waiting times depending on the volume of passengers.
Traveling with Your Wheelchair
Wheelchairs are usually transported in the cargo area of the aircraft.
If you are using the airport’s service for the disabled, service staff will accompany you in your own wheelchair up to the aircraft door, if you wish. If you have a private escort, you and your escort may also make your way to the departure gate on your own.
To keep the process running smoothly, we recommend you drop off your own wheelchair at the oversize-luggage counter for loading before the security check. You may then use a wheelchair from the service team until boarding. Please communicate your preferred method when checking in.
Electric Wheelchairs
Prior to dropping off or loading an electric wheelchair, you are required to disconnect the battery, to secure it, or possibly remove it, according to regulations. Your wheelchair must fit through the cargo area door. If it does not, it might have to be collapsed or reconfigured.