Travel Planning
Service
Classification of Mobility Levels
| Abbreviation | Meaning |
|---|---|
| WCHR | You generally don’t require a wheelchair but do only for longer walking distances. Climbing stairs with assistance is not a problem. |
| WCHS | You cannot climb stairs but you can walk short distances. |
| WCHC | You require a wheelchair at all times. Even inside the aircraft you cannot move without assistance. |
| BLND | You are blind or visually impaired. |
| DEAF | You are deaf or hearing-impaired. |
| BLND-DEAF | You are both blind and deaf. |
| DPNA | You have a cognitive impairment. |
Terminal Access by Car
Please note: Short-term parking spots -- unlike car parks -- are not free of charge for persons with limited mobility, even if you hold the blue EU Park Card.
At the Airport
When using a call box, please have your flight number handy. You will also be asked about the type of your impairment (including pacemaker). This way, the type and extent of support can be determined quickly and appropriately.
Please be patient. Even with the most efficient preparation, depending on passenger volume and travel time, you might experience wait times in some cases.
Map
Check-in
Please arrive at the check-in on time to allow sufficient time for all relevant services (e.g., wheelchair transport). If you are a member of a group of 10 persons or more, or if you would like to travel with a service dog, you must inform the airline or travel agency at least 48 hours prior to departure. Groups of disabled persons have the option of separate check-in by the airline with prior registration.
Note
When planning your travel, please consider any additional waiting time you might require to accomodate any assistive services.
Accompanying Person and Carry-on Luggage
According to EU regulations and the airline’s transport conditions, you may be accompanied by one person traveling with you.
Moreover, you are permitted one piece of carry-on luggage. There are no limits on carry-on luggage classified as medically necessary with a relevant certification.
Traveling with Your Wheelchair
Wheelchairs are usually transported in the cargo area of the aircraft.
If you are using the airport’s service for the disabled, service staff will accompany you in your own wheelchair up to the aircraft door, if you wish. If you have a private escort, you and your escort may also make your way to the departure gate on your own.
To keep the process running smoothly, we recommend you drop off your own wheelchair at the oversize-luggage counter for loading before the security check. You may then use a wheelchair from the service team until boarding. Please communicate your preferred method when checking in.
Electric Wheelchairs
Prior to dropping off or loading an electric wheelchair, you are required to disconnect the battery, to secure it, or possibly remove it, according to regulations. Your wheelchair must fit through the cargo area door. If it does not, it might have to be collapsed or reconfigured.