The convenience and satisfaction of our passengers is our top priority. We have already achieved a great deal with our Off-Block service offensive - short waiting times, efficient security checks and high punctuality are central to this. We are continuously optimizing our processes and implementing targeted measures to make your stay at the airport even more pleasant.
Another important step here is our ASQ accreditation. ASQ stands for Airport Service Quality and is a leading global standard developed by the Airports Council International (ACI) for measuring and improving the passenger experience at airports. Many international airports take part in the customer satisfaction measurement, but only airports that demonstrably and specifically work on improving the passenger experience can achieve ASQ accreditation.
What does this mean for our passengers?
A better travel experience through optimized processes and better service
The continuous improvement of services and processes for sustainable customer satisfaction is a prerequisite for ASQ accreditation.
More comfort & service quality based on real passenger feedback
Düsseldorf Airport uses feedback from passengers to optimize processes and implement measures to improve service.
Friendly and helpful employees for your customer satisfaction
Employees at Düsseldorf Airport are being trained in customer service in order to offer an even better passenger experience.