VAT Refund at Düsseldorf Airport
If you are leaving the European Union and live outside it, you are entitled to a refund of the value added tax paid on all merchandise purchased within the EU and carried in your regular luggage or hadnd luggage.
Requirements & preparations:
Procedure for tax free articles in your luggage:
- Make sure you have enough time for the process at the airport. Your flight must be on the same day.
- Your permanent residence in a third country is recorded in the passport.
- All vouchers must be filled in with your name and address before seeing the customs.
- Please carry all your tax free articles in one bag if possible.
1. Please go to the Check-in desk of your airline first.
2. Let the staff know in which bag(s) you have tax free articles.
3. Your baggage will be weighed and get a bag-tag as usual.
4. Immediately take the bags with the tax free articles to the customs next to check-in counter 190. All other bags stay with the airline.
5. Show your receipts, vouchers and your tax free articles to the customs. Once you have obtained the customs stamp, your baggage is automatically routed to your flight. Since 1. January 2020, customs have no longer stamped documents with a total value of up to 50 euros from dealers based in Germany. Purchases and deliveries up to EUR 50 that were made before 1. January 2020 will continue to be stamped until 31. March 2020.
6. Submit the stamped Tax Free-voucher at one of the Change Group desks and receive your refund.
Procedure for tax free articles in your hand luggage:
1. Valuable tax free articles in your hand luggage can be only submitted to Customs in the security area "Gates B". Since 1. January 2020, customs have no longer stamped documents with a total value of up to 50 euros. Purchases and deliveries up to EUR 50 from dealers based in Germany that were made before 1. January 2020 will continue to be stamped until 31. March 2020.
2. After obtaining the required customs stamp there, you can receive your refund in any of the airside Change Group desks.
Please help avoiding additional waiting times for yourself and other passengers by a careful preparation of your tax refund!
When planning your travel, please consider additional waiting times related to these services and adjust your arrival time accordingly.
For detailed Tax free-shopping and VAT Refund information, please contact customs or have a look at zoll.de.