Data protection & legal notice

Data protection

Data protection information

Information on data protection
according to § 13 TMG and article 13 EU GDPR

We, Flughafen Düsseldorf GmbH (FDG), attach particular importance to the protection of your personal data. The responsible handling of your personal data is a matter of course for us. We process the data concerning you exclusively in accordance with the applicable data protection laws while guaranteeing the confidentiality, security and integrity of this data.

In addition to our obligation under telemedia law § 13 TMG (German Telemedia Act), by providing the following details we fulfil our duty to provide information in accordance with the European General Data Protection Regulation (EU GDPR), which will come into force on 25 May 2018, in connection with the use of our Internet pages.


1  Responsible company data protection officer

This information on data protection applies to the processing of personal data by the

Flughafen Düsseldorf GmbH
Flughafenstr. 105, 40474 Düsseldorf
Amtsgericht Düsseldorf, HRB 28
T. +49 (0) 211/421-0, F. +49 (0) 211/421-6666
customerservice@dus.com

We, the FDG, are responsible for ensuring that the personal data concerning you are processed only in accordance with the applicable data protection regulations (Article 4 No. 7, Article 24 Para. 1 EU GDPR).

You can contact our company data protection officer at

Mr. Andreas Klingler
Düsseldorf Airport GmbH, Flughafenstr. 105, 40474 Düsseldorf
T. +49 (0) 211/421-2545, F. +49 (0) 211/421-2881
datenschutz@dus.com

or to our postal address with the specification "z.H. des Datenschutzbeauftragten".


2  Nature, purposes and legal basis of the processing of personal data and the recipients of the data

When using our Internet pages, we process your personal data for various purposes, depending on the type of applications, services and contact options made available on our Internet page.

Personal data are first of all, all information relating to an identified or identifiable natural per-son ("data subjects"). Personal data includes, for example, name, address, e-mail address or IP address.

In the purely informational use of our Internet pages, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. Further information on this subject can be found in section 2.1 below.

In addition to this purely informational use, we also provide various offers and services on our Internet pages, which you can use if you are interested. In principle, we collect and process only those personal data that are necessary to provide the requested service to you or to process your request. Should further data processing take place in individual cases, for example for advertising purposes, we will inform you in detail about the respective processes below. Sections 2.2 to 2.17 list the personal data collected by us in connection with the use of the various offers and services as well as the type, purposes and legal bases for their processing. Further information on data protection law can also be found, if necessary, on the respective website when registering for or using our offers and services.

We have commissioned an external service provider, Netzkern AG and SITA Airport IT GmbH, with the technical support and development in connection with the processing of the personal data collected on our Internet pages (so-called processors). The companies Netzkern AG and SITA Airport IT GmbH have been carefully selected by us, are contractually strictly bound by our instructions and are regularly checked by us. They are equally subject to data protection regulations and are bound to confidentiality.

In principle, your personal data will not be passed on to third parties, unless such information is required to be provided by law or court order. In addition, it may be necessary in individual cases to pass on your personal data to third parties in order to execute a contract concluded with you (e.g. in the context of asserting claims arising from a contract concluded with you). You will receive more detailed information when you provide your personal data on our Inter-net pages on the respective offer or service or below in the respective description of the offer.


2.1  Informational visit to the website

When you access our website www.dus.com, the browser on your device automatically sends information to the server on our website. This information is temporarily stored in a so-called log file. An evaluation of the data, except in anonymous form for statistical purposes, does not take place. The following data is collected and stored when you visit our website:

•    IP address,
•    Date and time of access,
•    Name and URL of the retrieved file

The mentioned data will be processed by us for the purpose of guaranteeing a smooth con-nection to our website as well as a comfortable use of it. In addition, the data is used to evaluate the security and stability of our systems. These data will not be processed any further.

The legal basis for data processing is Article 6 para. 1 sentence 1 lit. f EU GDPR. Our legitimate interest arises from the purposes of data processing listed above.

The personal data collected when you visit our website will not be passed on to third parties.

When you visit our website, we also use cookies and an analysis service. You will find more detailed information on this in section 3 below. And 4. this data protection information.


2.2  Reservation and booking of parking spaces

On our website www.dus.com we offer you the service of booking or reserving a parking space online before your trip. For the reservation or booking a data mask is to be filled in, in which title, name, address, e-mail address as well as telephone number are queried. This information is mandatory and marked with an asterisk. Further information is voluntary. In addition, payment, credit and EC card data must be entered for processing the reservation and booking process, as well as information on entering and exiting the car park.

The data you provide is required for the execution and processing of the parking space booking or reservation. The data processing also serves to ensure the entire parking process from the entrance to the exit. For example, the credit or EC card data specified at the time of reservation or booking are stored in our booking system for the purpose of entering and exiting the car park and used for billing purposes. The legal basis for data processing is Article 6 pa-ra. 1 sentence 1 lit. b GDPR.

Use of the data for advertising purposes: If you agree to the use of your personal data for advertising purposes, you consent to Flughafen Düsseldorf GmbH processing and using your data for the purposes of postal advertising, market research and sending information on cur-rent promotions and offers via electronic media (e-mail, SMS, telephone). The legal basis for granting your consent is Article 6 para. 1 sentence 1 lit. a GDPR.
 Your consent can be given to Flughafen Düsseldorf GmbH, Flughafenstr. 105, 40474 Düs-seldorf, Germany, or by e-mail to Widerruf-Werbung-Parken@dus.com

Beyond the individual booking process, you can decide to create a customer account. Through such a customer account your data will also be stored revocably for future booking processes. To create a customer account, you must register with a user name of your choice - there is no obligation to enter a clear name - and a password of your choice. You may at any time request the deletion of your customer account, including the personal data stored there, by e-mail to parken@dus.com or by sending a message to the contact data stated under item 1 of this information.

The data processed within the framework of parking space booking or reservation will not be passed on to third parties. The data collected during the booking process can only be passed on to the competent authorities in individual cases for the purpose of investigating property offences or other criminal offences and in compliance with the legal requirements. In this case, you will be informed separately as required by law. Your data will be transmitted to AP-COA PARKING Deutschland GmbH and Scheidt & Bachmann GmbH for the purpose of executing the contractual relationship. Both have been carefully selected by us, are contractually strictly bound by our instructions and are regularly checked by us. They are equally subject to data protection regulations and are bound to confidentiality.

The data obtained through the booking process is stored for a period of ten years in accordance with commercial and tax law. After this time has elapsed, the data is automatically deleted.
 

2.3  Subscription to our newsletter

With your consent, you can subscribe to various newsletters at dus.com which inform you about the latest news concerning the airport. Contents of the newsletter and offers advertised therein are named in the declaration of consent.

In order to send our newsletter we need your name and your e-mail address. We need this data in order to be able to send you our newsletter regularly and address you personally. On the website it is also possible to voluntarily provide further data such as the address. These data are used for the execution and processing of competitions or services or for anonymous statistical evaluation (e.g. number of competition participants from a certain city or a certain postcode area). For registration we use the so-called double opt-in procedure, in which you complete your registration by confirming your e-mail address. If such confirmation is not received within 30 days, your request will automatically be deleted from our database. In addition, we store your IP addresses and the time of registration and confirmation. The purpose of the procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

The newsletter will only be sent with your prior consent. The legal basis for sending the news-letter is Article 6 para. 1 sentence 1 lit. a EU GDPR.

You can revoke your consent to the sending of the newsletter at any time and thus cancel the newsletter. You have the following options: You can either unsubscribe via the link provided in the newsletter or send us an e-mail to internet@dus.com or a message to the contact details given above under item 1 of this information. Your revocation leads to the deletion of the data collected by us with the exception of those data that we need to ensure that no more newsletters are sent to you. The legality of processing based on the consent until revocation remains unaffected by your revocation.

We have commissioned Episerver GmbH, Wallstraße 16, 10179 Berlin, Germany, as processor for the dispatch of our newsletter. The data collected on the basis of your consent will be forwarded to the processor for the purpose of sending the newsletter. Episerver GmbH has been carefully selected by us, is contractually strictly bound by our instructions and is regularly checked by us. It is equally subject to data protection regulations and is obliged to maintain confidentiality.


2.4  Contact and feedback form

If you have any questions or suggestions, we offer you the option to contact us using the forms provided on our website. We need your title, name, a valid e-mail address and your request so that we know who sent the request and can respond to it. Further information can be provided voluntarily.

The data will be processed for the purpose of establishing contact pursuant to Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent.

The personal data collected by us for the use of the contact form will be processed exclusively for the purposes of processing your inquiry or your request.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. To do so, you can send us an e-mail to internet@dus.com or a message to the contact details given above under number 1 of this information. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.


2.5  Flight booking

You have the option to book flights via our website. The booking takes place directly in the system of our partner Ypsilon.net AG. The following information is required in order to process your booking as requested: Title, name, date of birth, address, telephone, e-mail ad-dress, flight dates, airline, flight connection, price, other data (e.g., baggage information, sports equipment etc.), credit card information. In the booking process you must also accept the general terms and conditions of our partner Ypsilon.Net AG. This data are not stored by Flughafen Düsseldorf GmbH.

For the execution of the flight booking we have commissioned the company Ypsilon.Net AG, Vilbeler Landstr. 203, 60388 Frankfurt am Main, Germany. Ypsilon.net AG has been carefully selected by us, is contractually strictly bound by our instructions and is regularly monitored by us. It is equally subject to data protection regulations and is obliged to maintain confidentiality. The legal basis for data processing is Article 6 para. 1 sentence 1 lit. b EU GDPR.


2.6  VIP Service booking request

If you are interested in our VIP service, we offer you the option to contact us using the forms provided on our website. The following information is required for us to know who sent the request and to be able to process it and respond to it: Title and names of all passengers, travel date, flight number, destination, departure, time of arrival at VIP Service, number of pieces of luggage, full billing address, title, name, address, telephone number and e-mail address of the principal and details of the method of payment. Further information can be provided voluntarily.

The data will be processed for the purpose of the booking enquiry for the VIP service in accordance with Article 6 para. 1 sentence 1 lit. a  EU GDPR on the basis of your voluntary consent.

The personal data collected by us for the use of the booking enquiry will be processed exclusively for the purposes of processing your enquiry or your request.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. To do so, you can send us an e-mail to internet@dus.com or a message to the contact details given above under number 1 of this information. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.


2.7  Application portal

You can apply online via the application portal d.vinci of delphi Managementberatung GmbH, Nagelsweg 37-39, 20097 Hamburg, which is integrated into our website. The personal data that you enter here for registration and application and documents that you upload here are stored exclusively by delphi Managementberatung GmbH. The legal basis for data processing is Article 6 para. 1 sentence 1 lit. b EU GDPR.

delphi Managementberatung GmbH has been carefully selected by us, is contractually strictly bound by our instructions and is regularly monitored by us. It is equally subject to data protec-tion regulations and is obliged to maintain confidentiality.


2.8  Airport tours

On our website www.dus.com we offer you the service of booking an airport tour. The following data is requested in the booking screen: Type of tour, date of the tour, number of participants, title, name, address, e-mail address, telephone number and date of birth. In addition, the name and date of birth of each participant are queried. This information is mandatory and marked with an asterisk. Further information is voluntary. No customer account will be created, but after booking you will be able to log in to our dus.com website using the email address and booking number you provided when making your booking in order to change your booking details. The data you enter is required for carrying out and processing the booking.

The legal basis for data processing is Article 6 para. 1 sentence 1 lit. b  EU GDPR.

Use of the data for advertising purposes: If you agree to the use of your personal data for advertising purposes, you consent to Flughafen Düsseldorf GmbH processing and using your data for the purposes of postal advertising, market research and sending information on cur-rent promotions and offers via electronic media (e-mail, SMS, telephone). The data will be processed for the purpose of establishing contact pursuant to Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent. Your consent can be given to Flughafen Düsseldorf GmbH, Flughafenstr. 105, 40474 Düsseldorf, Germany, or by e-mail to Widerruf-Werbung-Besuchertouren@dus.com

The data obtained through the booking process is stored for a period of ten years in accordance with commercial and tax law. After this time the data will be deleted.

The data will not be processed for other purposes, in particular not passed on.


2.9  Registration for events or functions

If you are interested in our events, we offer you the option to register for selected events using the forms provided on our website dus.com. The following data is required: Title, names of all participants, e-mail address. Further information can be provided voluntarily.

The data will be processed for the purpose of event registration in accordance with Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent.

The personal data collected by us will only be processed for the purpose of processing your registration and will be deleted after your request has been processed.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. You can send us an e-mail to internet@dus.com or send a message to the contact details given in paragraph 1 above. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revoca-tion remains unaffected by your revocation.


2.10  Competitions

You can take part in competitions on our website dus.com. The following data is required: The answers to the quiz questions, title, name, e-mail address. This information is required for the execution of the competition and the subsequent notification of the winners. Further information can be provided voluntarily.

The data will be processed for the purpose of the execution of the competition in accordance with Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent.

The personal data collected by us will be processed exclusively for the purpose of processing the competition and deleted after the end of the competition.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. You can send us an e-mail to internet@dus.com or send a message to the contact details given in paragraph 1 above. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.


2.11  Media Center

As a media representative, you have the option to register for the "Press" section of our dus.com website in order to gain access to high-resolution photo and graphic material. The following data is required: E-mail address, name, address, telephone number, a password of your choice. A customer account will be created. This data is required to process your photo or graphic request and to process subsequent requests. Further information can be provided voluntarily.

Data processing is carried out for the purpose of registration in the Media Centre in accordance with Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. You can send us an e-mail to internet@dus.com or send a message to the contact details given in paragraph 1 above. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.


2.12  DUS Expert Lounge

As a representative of the travel industry, you have the option to register for our extranet DUS Expert Lounge on our website dus.com. As a registered user of the DUS Expert Lounge you will receive up-to-date information and services about Düsseldorf Airport. In addition, professional events are held for registered users, for which you can register via the DUS Expert Lounge. The following data are required in the registration form for the DUS Expert Lounge: E-mail address, a password of your choice, title, name, address, date of birth, activity, field of activity, name of travel agency, country, address of travel agency, number of employees of travel agency, telephone number of travel agency, fax number of travel agency. This information is required to process your registration and the services described above. Further in-formation can be provided voluntarily. Your registration will be checked and individually activated by us. A customer account will then be created.

The data will be processed for the purpose of registration in the DUS Expert Lounge pursuant to Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. You can send us an e-mail to expertlounge@dus.com or send a message to the contact details given in paragraph 1 above. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.


2.13  Inquiry Company seminars

If you would like to attend one of our company seminars, you can register online on our web-site dus.com for selected seminars, e.g. seminars on hazardous goods. The following information is required in the registration form: Title, name, date of birth and personnel category of the participant as well as company, name, address, telephone number, e-mail address of the applicant. These data are required for processing the application. Further information can be provided voluntarily.

The data will be processed for the purpose of registering for a company seminar pursuant to Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. You can send us an e-mail to internet@dus.com or send a message to the contact details given in paragraph 1 above. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.


2.14  Inquiry Inbound delivery

If you would like to deliver something to the airport, you have the option to register on our website dus.com to get an access permit. The following information is required in the registration form: Measure/project, customer/tenant, name, telephone number, e-mail address, billing address, company, contact person, mobile phone number, scope of delivery, delivery destination, type of unloading, date, time, estimated duration of delivery, vehicle type, vehicle length, vehicle height. These data are required for processing the application. Further information can be provided voluntarily.

The data will be processed for the purpose of planning and organising delivery requests in accordance with Article 6, paragraph 1, sentence 1 a EU GDPR on the basis of your voluntary consent.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. You can send us an e-mail to internet@dus.com or send a message to the contact details given in paragraph 1 above. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.


2.15  Airliner Lounge

As an airline route planner, you have the option to register for our Airliner Lounge extranet on our website dus.com. As a registered user of the Airliner Lounge you will receive up-to-date information about Düsseldorf Airport. You also have the option of calculating fees or marketing subsidies using special tools. In the registration form for the Airliner Lounge the following data are required: E-mail address, a password of your choice, title, name, address, country, telephone number, airline name, airline code. This information is required to process your registration. Further information can be provided voluntarily. Your registration will be checked and individually activated by us. A customer account will then be created.

The data will be processed for the purpose of event registration in accordance with Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. You can send us an e-mail to internet@dus.com or send a message to the contact details given in paragraph 1 above. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.


2.16  Airport Manual

You can request to view the Airport manual via our website dus.com. The Airport manual documents all processes, procedures and structures at Düsseldorf Airport in accordance with the requirements of Regulation (EC) No. 216/2008 and Regulation (EU) No. 139/2014. In particular, it explains facilities, services, equipment, operating processes, organisational and management structures and the security management system at Düsseldorf Airport. It is to be understood as the complete documentation of all relevant airport information.

In order to take account of the continuous changes in regulations as well as changes at Düsseldorf Airport itself, the Airport manual is regularly checked for compliance with the relevant legal provisions and completeness and, if necessary, updated.

In accordance with Regulation (EU) No. 139/2014, Flughafen Düsseldorf GmbH makes the Airport manual or individual relevant sections thereof available to those persons or institutions who can demonstrate a justified interest in the respective sections in accordance with their individual activities and areas of responsibility.

You can request the relevant chapters via a form. To do this, enter the following data: Title, name, company/institution, telephone number, e-mail address, chapter number(s). This in-formation is required to process your request. Further information can be provided voluntarily. Your request will be checked and individually processed by us.

The data will be processed for the purpose of processing your request regarding the Airport manual in accordance with Article 6, paragraph 1, sentence 1 a GDPR on the basis of your voluntary consent.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. You can send us an e-mail to internet@dus.com or send a message to the contact details given in paragraph 1 above. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.


2.17  Order publications

You can order publications via our website dus.com. You must provide your name, a valid e-mail address and your address. We need this information to process your order. Further in-formation can be provided voluntarily.

The data will be processed for the purpose of sending publications in accordance with Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. To do so, you can send us an e-mail to internet@dus.com or a message to the contact details given above under number 1 of this information. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.


3  Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device (e.g., laptop, tablet, smartphone) when you visit our web-site. The cookies enable the recognition of the Internet browser, however an identification of the visitor is excluded by the transmission of an abbreviated IP address.

The use of cookies serves to optimize the use of our offer for you and to ensure the user-friendliness of the website. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These will be deleted automatically after leaving our site.

We also use temporary cookies that are stored on your device for 28 days if you have consented to the use of cookies while using dus.com to improve usability. If you visit our site again to use our services, it will automatically recognize that you have already been with us and what entries and settings you have made so that you do not have to enter them again.

Secondly, we use cookies to statistically record the use of our website and to evaluate it for you for the purpose of optimising our offer (see section 4). These cookies enable us to automatically recognize when you return to our site that you have already been with us. These cookies are automatically deleted after a defined period of time.

When using a customer account, cookies are used to identify you on subsequent visits; otherwise you would have to log in each time you visit.

The data processed by cookies is required for the above-mentioned purposes in order to safeguard our legitimate interests in accordance with Article 6, paragraph 1, letter f of the EU GDPR. Our legitimate interest lies in a user-friendly and appealing as well as functional presentation of the contents and offers of our Internet pages.

Within the framework of the browser setting, the storage of cookies can be rejected. However, we would like to point here that the complete deactivation of cookies can lead to the fact that not all functions of our website can be used.


4 Analytical tools

4.1  etracker

On our website, data is collected, stored and used for marketing and optimisation purposes using technologies from etracker GmbH (www.etracker.com). In this respect, the extended data protection conformity setting of etracker GmbH is used, which only allows further pro-cessing of shortened IP addresses. This ensures that a direct identification of the users is impossible. To this extent, no personal user profiles can be created from the data collected. Cookies are used in the course of web analysis (see section 3 of the data protection information).

The collection and storage of data by the analysis tool can be revoked at any time with effect for the future under the following link:
http://www.etracker.de/privacy?et=rxKmss

The technologies of etracker GmbH are used to analyse and optimize the use of our website. The purpose of the statistical recording is to constantly improve the user-friendliness of our website and to make it more interesting. The collected data is stored permanently and analysed pseudonymously.

The legal basis for the use of etracker technologies and the associated data collection is Article 6 (1) (f) EU GDPR. Our legitimate interest lies in a user-friendly and appealing as well as functional presentation of the contents and offers of our Internet pages.


4.2  INFOnline

Our website uses the measurement method ("SZMnG") of INFOnline GmbH (www.INFOnline.de) to determine statistical parameters about the use of our offers. The aim of the usage measurement is to statistically determine the number of visits to our website, the number of website visitors and their surfing behaviour – on the basis of a uniform standard procedure – and thus to obtain market-wide comparable values.

INFOnline GmbH collects the following data, which is related to persons according to the EU GDPR:
•    IP address: On the Internet, every device needs a unique address, the so-called IP ad-dress, to transmit data. The at least short-term storage of the IP address is technically necessary due to the operating mode of the Internet. The IP addresses are shortened by 1 byte before any processing and are only processed further in anonymised form. No stor-age or further processing of the unabridged IP addresses takes place.
•    A randomly generated client identifier: Range processing alternatively uses either a cookie with the identification "ioam.de", a "Local Storage Object" or a signature that is created from various automatically transmitted information of your browser for the recognition of computer systems. This identification is unique for a browser as long as the cookie or lo-cal storage object is not deleted. A measurement of the data and subsequent assignment to the respective client identifier is therefore also possible if you call up other websites that also use the measurement procedure ("SZMnG") of INFOnline GmbH.

The validity of the cookie is limited to a maximum of 1 year.

The legal basis for the use of INFonline technologies and the associated data collection is Ar-ticle 6, paragraph 1, lit. f GDPR. Our legitimate interest lies in a user-friendly and appealing as well as functional presentation of the contents and offers of our Internet pages.


4.3  Flurry

Flurry Analytics is a system for anonymous analysis of usage behaviour in apps. The information submitted is used to evaluate activities in the app, compile reports on them and make further adjustments related to the use of the app and the website.
Flurry uses cookies. The information generated by the cookies about your use of the app is usually transferred to a server of Flurry Inc. in the USA and stored there. Among other things, the following technical data is collected via Flurry: Device type, operating system and version number, provider name, timestamp, app version, usage time and language setting, country code, error reports. Data relating to the individual terminal device (MAC address, IMEI number, device identifier) are deleted directly after collection and replaced by Flurry with a specific code. You can deactivate this data at any time at http://www.flurry.com/resources/privacy.html
For more information on Flurry's privacy practices, please visit the Flurry website: www.flurry.com/privacy-policy.
The legal basis for the use of Flurry's technologies and the associated data collection is laid down in Article 6 para. 1 lit. f GDPR. Our legitimate interest lies in a user-friendly and appealing as well as functional presentation of the contents and offers of our Internet pages.


4.4  Google Analytics


We use the analysis service Google Analytics of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). The information generated by the cookie about your use of the website is transferred to a Google server in the US and stored there. Google will use this information on our behalf to evaluate the use of our website, to compile reports on website activities and to provide us with other services relating to website and Internet use. Pseudonymous user profiles can be created from the processed data. We have added the code 'anonymizeIP' to our website Google Analytics. That means Google truncates the User's IP address within Member States of the European Union and in other countries that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and truncated there. The IP address transmitted by your browser in the context of Google Analytics is not merged with any other data held by Google.  Personal data protection laws in the United States may differ from those in the EU and may only provide for a lower level of protection. Should personal data be processed by Google Analytics in the US, this takes place on the basis of appropriate confidentiality and security measures that ensure the protection of your data. Google is certified under the Privacy Shield Agreement; more information about the Privacy Shield Agreement can be found at https://www.privacyshield.gov/welcome

Your rights / objection

You can prevent the storage of cookies by configuring your browser settings accordingly. You can also prevent Google from collecting the data generated by the cookie and relating to your use of this website, and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

In that case, Web Analytics will remain disabled until Google does disables or deletes the add-on itself. Therefore, please do not delete the add-on as long as you do not wish the Web analysis to take place. The add-on is set per browser and computer. If you access our website using different browsers or terminals, you will need to install the add-on separately on each browser or terminal. As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking this link: Cancel Google Analytics Tracking.

An opt-out cookie is set to prevent future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. We also use Google Analytics to evaluate data from DoubleClick cookies and AdWords for statistical purposes. This includes demographic characteristics (e.g. age and gender) and interests. This data cannot be traced back to a specific person. If you do not wish to do so, you can deactivate this at any time via the display settings.

The legal basis for the use of Google Analytics' technologies and the associated data collection is Article 6 (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.


4.5  Advertising / Customising

Usage-based advertising - Online Behavorial Advertisement (OBA)


When you visit these Web pages, your interests (e.g., advertising banners clicked, subpages visited, questionnaires anonymised etc.) are recorded in a cookie by means of an anonymous user number on behalf of Ströer Digital Publishing. The data is used for the purpose of displaying content and advertising in accordance with your interests. Under no circumstances will data such as name, address, e-mail address or IP address be stored in the cookies.

The usage-based online advertising is operated by the digital advertising marketer Ströer Digital (linking).


Recommendation and personalisation system by Taboola Europe Ltd

We use the Taboola service on our website, which enables to provide user-specific recommendations for content and ads based on surfing behaviour and customer interests in order to make our offer more user-friendly. The user profiles are created using pseudonyms, which are not merged with the data on the pseudonym bearer and do not allow any conclusions to be drawn about personal data. Taboola uses cookies to collect the following user information:

  • User's operating system
  • Visited Web pages/contents on our web pages
  • Referrer/link, via which the user came to our website
  • Time and number of website visits
  • Calls to error pages
  • Location information (city and state)
  • IP addresses in abbreviated form

 

Your rights / objection

For further information about Taboola, please refer to https://www.taboola.com/privacy-policy. There you can deactivate tracking at any time in the 'User Choices' section. After the opt-out, no more personalised content/advertising will be displayed.

This information applies to all the tools listed below. The following tools are responsible for the data collection to deliver usage-based online advertising:

ONE (AOL)/Oath
is used by customers of digital advertising marketer Ströer Digital Media GmbH. ONE is provided by Oath (EMEA) Limited, 5-7 Point Square, North Wall Quay, Dublin 1, Ireland. ONE uses technology to deliver advertisements relevant to you.
Link to the Privacy Notice: https://policies.oath.com/ie/de/oath/privacy/index.html
Link to the opt-out: http://optout3.privacy.aol.com/Adapter.aspx?
The legal basis for the use of the ONE (AOL)/Oath technologies and the associated data collection is Article 6 (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

Criteo
(https://www.criteo.com/de/) is used by the digital advertising marketer Ströer Digital Media GmbH. The provider is Criteo SA, 32 Rue Blanche, 75009 Paris, France. Criteo uses technology to present advertisements relevant to you.
Link to the Privacy Notice: https://www.criteo.com/de/privacy/
Link to the Opt.out: https://www.criteo.com/de/privacy/
The legal basis for the use of the technologies of criteo and the associated data collection is Article 6 (1) l(f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

DoubleClick for Publishers
(https://www.google.de/doubleclick/publishers/) is used by the digital advertising marketer Ströer Digital Media GmbH. The provider is DoubleClick by Google, a division of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. DoubleClick provides online marketing solutions, especially in the areas of ad serving, delivery of advertising media and as a marketplace for digital advertising media.
Link to the Privacy Notice: https://www.google.com/policies/privacy/
Link to the opt-out: https://adssettings.google.com/authenticated?hl=en
The legal basis for the use of the DoubleClick for Publishers technologies and the associated data collection is Article 6 (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

DoubleClick AdSense
(https://www.google.de/adsense) is used by the digital advertising marketer Ströer Digital Media GmbH. The provider is DoubleClick by Google, a division of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google provides online marketing solutions, especially in the areas of ad serving, delivery of advertising media and as a marketplace for digital advertising media.
Link to the Privacy Notice: https://www.google.com/policies/privacy/
Link to the opt-out: https://support.google.com/ads/answer/2662922?hl=en
The legal basis for the use of DoubleClick AdSense technologies and the associated data collection is Article 6 paragraph 1 lit. f GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

MBR Targeting
(https://mbr-targeting.com/) is used by the digital advertising marketer Ströer Digital Media GmbH. The provider is mbr targeting GmbH, Hobrechtstr. 65, 12047 Berlin, Germany. mbr targeting is a provider of data management solutions and control of usage-based advertising.
Link Privacy Policy: https://privacy.mbr-targeting.com/?optedIn=true
Link to the opt-out: https://privacy.mbr-targeting.com/?optedIn=true
The legal basis for the use of the technologies of MBR Targeting and the associated data collection is Article 6 (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

Nugg.ad
(www.nugg.ad) is used by the digital advertising marketer Ströer Digital Media GmbH. The provider of nugg.ad is nugg.ad GmbH, Rotherstraße 16, 10245 Berlin, Germany. Nugg.ad uses technologies to control usage-based advertising
Link to the Privacy Notice: https://www.nugg.ad/de/datenschutz/allgemeineinformationen.html
Link to the opt-out: https://nugg.ad/de/datenschutz/allgemeine-informationen.html
The legal basis for the use of Nugg.ad technologies and the associated data collection is Article 6 (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

The Adex/Batch
(www.theadex.com) is used by the digital advertising marketer Ströer Digital Media GmbH.  The supplier of The ADEX/Batch is The ADEX GmbH, Torstraße 19, 10119 Berlin, Germany. The Adex is a provider of data management solutions.
Link to the Privacy Notice: http://de.theadex.com/opt-out#privacy
Link to opt-out: http://de.theadex.com/opt-out
The legal basis for the use of The Adex/Batch technologies and the associated data collection is Article 6 (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

Ströer SSP
((https://www.stroeer.de/konvergenz-konzepte/datentechnologien/stroeer-ssp.html) is used by the digital advertising marketer Ströer Digital Media GmbH. The provider is Ströer SSP GmbH, St.-Martin-Str. 106, 81669 Munich, Germany. Ströer SSP provides online marketing solutions, especially in the areas of ad serving, delivery of advertising media and as a marketplace for digital advertising media.
Link to the Privacy Notice: https://www.stroeer.de/fileadmin/user_upload/data protection.pdf
Link to the opt-out: http://ih.adscale.de/adscale-ih/oo
The legal basis for the use of Ströer SSP technologies and the associated data collection is Article 6 (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

meetrics (https://www.meetrics.com) Used by the digital advertising marketer Ströer Digital Media GmbH. Meetrics GmbH, Alexanderstraße 7 in 10178 Berlin, Germany, is the provider of Meetrics. Meetrics uses analysis cookies to record and statistically evaluate and validate the user behaviour (e.g., advertising banners clicked, sub-pages visited, duration of video usage) of our users.
Link to the Privacy Notice: https://www.meetrics.com/datenschutz/
The legal basis for the use of meetrics technologies and the associated data collection is Article 6 (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

Adition
(www.adition.com) is used by customers of digital advertising marketer Ströer Digital Media GmbH. The provider of Adition is Adition technologies AG, Am Gatherhof 44, 40472 Düsseldorf, Germany. Adition uses technology to deliver advertisements relevant to you.
Link to the Privacy Notice: http://de.adition.com/privacy/
Link to the opt-out: http://de.adition.com/privacy/
The legal basis for the use of Adition technologies and the associated data collection is Article 6  (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

AdForm
(http://site.adform.com) is used by customers of digital advertising marketer Ströer Digital Media GmbH. AdForm is supplied by AdForm GmbH, Gr. Burstah 50-52, 20457 Hamburg, Germany. Adform uses technology to deliver advertisements relevant to you.
Link to the Privacy Notice: https://site.adform.com/privacy-policy-opt-out/
Link to the opt-out: https://site.adform.com/privacy-policy-opt-out/
The legal basis for the use of AdForm technologies and the associated data collection is Article 6 (1) (f) GDPR. Our legitimate interest is to ensure a user-friendly and appealing as well as functional presentation of the content and offerings on our Web pages.

Other third parties

In addition, in the context of advertising feeds, other technology providers may collect information in connection with the embedding of advertisements. (Frequency of delivery of advertising banners, measurement of visibility or acceptance of the advertising space, clicking on the advertising banner or similar) This data is obtained by using cookies.  Browsers can be configured to prevent the storage of cookies. You can also delete cookies already installed in your browser settings. However, if you do not use cookies, you may be unable to fully utilise the functionality of this website.

Further information on cookies can also be found on the following consumer portal, where they can also be controlled globally.  There you can also view the status of activation regarding the tools provided by different vendors and object to the collection or evaluation of your data by said tools:
www.meine-cookies.org
www.youronlinechoices.com/de/praferenzmanagement
optout.networkadvertising.org
https://adssettings.google.com/authenticated?hl=de

4.6 Google AdWords with conversion tracking

On our website we use the advertising tool Google AdWords and the so-called conversion tracking. This is a service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, referred to only as 'Google'.  We use conversion tracking for the targeted advertising of our website. Our legitimate interest lies in the analysis, optimisation and cost-efficient operation of our website. The legal basis for the use of Google Adwords technologies or so-called conversion tracking and the associated data collection is Article 6 (1) (f) GDPR.

When you click on an ad placed by Google, the conversion tracking we use stores a cookie (see section 3 of the Privacy Policy) on your device. If you subsequently visit a specific page of our website, both we and Google can find out that you clicked on one of our ads placed on Google and that you were then forwarded to our website. Google uses the information collected in this way to compile statistics for us about visits to our website. In addition, we receive information about the number of users who clicked on our advertisement(s) as well as about the pages of our website that are subsequently called up. Neither we nor third parties who also use Google AdWords will be able to identify you in this way.

The conversion cookies stored during the tracking process expire in 30 days. An evaluation can therefore only take place within the validity period of the generated conversion cookie.

You can prevent or restrict the installation of cookies by configuring the appropriate settings in your Internet browser. At the same time, you can delete cookies that have already been saved, at any time. However, the steps and measures required depend on the Internet browser you are using. Should you have any queries, please use the Help function or documentation of your Internet browser or contact its provider or support service.
Furthermore, please refer to
https://services.google.com/sitestats/de.html
http://www.google.com/policies/technologies/ads/
http://www.google.de/policies/privacy/
Google also offers further information on this topic and in particular on the possibilities of preventing the use of data.

Personal data protection laws applicable in the United States may differ from those in the EU and may only provide a lower level of protection. Should personal data be processed by Google AdWords or via conversion tracking in the USA, this takes place on the basis of appropriate confidentiality and security measures that ensure the protection of your data. Google is certified under the Privacy Shield Agreement; for further information about the Privacy Shield Agreement, please refer to: //www.privacyshield.gov/welcome


5  Social Media Plug-ins


We have posted social media plug-ins for the social networks Facebook, Twitter, Instagram and YouTube on our website. This serves to be able to follow our company on these channels as well. The underlying advertising purpose is a legitimate interest pursuant to Article 6 para. 1 sentence 1 lit. f EU GDPR. In addition, the provision of appropriate plug-ins serves to make the offer on our website more interesting and to expand our offer.

We currently use the so-called two-click method: When you visit our website, as a rule, no personal data is initially passed on to the providers of the social media plug-ins. The buttons provided by the providers allow you to communicate directly with them. Only if you click one of these buttons, the plug-in will be activated and the plug-in provider will be informed that you have accessed the corresponding website of our online offer.

We have no influence on the data and data processing activities collected by the social media operators. We are therefore not aware of the full extent of data collection, the purposes of data processing or corresponding storage or deletion periods. Responsibility for data protection-compliant processing must be guaranteed by the respective provider.

Please note that your data will be passed on to the social media operators regardless of whether you have set up a corresponding user account with them and are logged in there. If you are logged in to the social media platform, your data collected by us will be linked directly to your user account. We therefore recommend that you log out after each use of a social network.

When the following social media plug-ins are activated, the following data is forwarded to the recipients named there:


5.1  YouTube

We use YouTube to integrate videos. The videos were embedded in the extended data protection mode. Like most websites, however, YouTube also uses cookies to collect information about the visitors to its website. YouTube uses them, among other things, to collect video statistics, to prevent fraud and to improve user-friendliness. This also leads to a connection with the Google DoubleClick network. Starting the video could trigger further data processing. We have no influence on that. For more information about privacy at YouTube, see their privacy policy at : http://www.youtube.com/t/privacy_at_youtube


6  Integration of Google Maps

We have integrated the offers of Google Maps on our website in order to provide you with the advantages of interactive route planning. The legal basis for data processing is Article 6 para. 1 lit. f EU GDPR.

By calling up the Google Maps function, the information that you have called up the offer from our website is forwarded to Google.

Data is transferred regardless of whether or not you have a Google Account. If you are logged in to the user account, your data will be directly assigned to your account.

For more information about the purpose and scope of data collection and processing by Google, please refer to the company's privacy policy, available at
https://policies.google.com/privacy?hl=en



7  Rights of the persons affected

In addition to this information, under the conditions of Article 15 EU GDPR, you may at any time obtain information about your personal data processed by us. In particular, you may re-quest information about the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details.

As part of your right to information, you have the right to request a copy of your personal da-ta. As a matter of principle, we make data copies available in electronic form, unless other-wise indicated by you. The first copy is free of charge for you; an appropriate fee may be charged for further copies. It is made available subject to the rights and freedoms of other persons who may be affected by the transmission of the data copy. In addition, the restrictions of your right to information in accordance with § 34 BDSG must be observed.

Under the conditions laid down in Article 16 EU GDPR you can immediately request the correction of incorrect data or complete personal data stored with us.

Furthermore, under the conditions of Article 17 EU GDPR, you may in principle request the deletion of your personal data stored with us, provided that the processing is not necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims. Under the conditions of § 35 BDSG, the right of cancellation is subject to certain restrictions.

In accordance with Article 18 GDPR, you may also request that the processing of your personal data be restricted if you dispute the accuracy of the personal data stored by us or if you have lodged an objection to the processing pursuant to Article 21 EU GDPR. In this case we have to restrict the data for the duration of the examination of your request. You can also demand the restriction if the processing is unlawful but you refuse to delete it or if you - but not we - need your data stored with us to assert, exercise or defend legal claims.

Should we process your data on the basis of a consent given by you, you are also entitled to revoke your consent at any time in accordance with Article 7 (3) EU GDPR. This also applies to declarations of consent issued to us prior to the validity of the EU GDPR, i.e. before 25 May 2018. As a consequence of your revocation, we will no longer process your data in the future, which until then was based on this consent.

With regard to your data protection rights please contact us by E-Mail:
kundenrechte@dus.com


8  Right of appeal

If you are of the opinion that the processing of your personal data by us violates data protection regulations, you also have the right of appeal to the competent supervisory authority in accordance with Article 77 EU GDPR. In North Rhine-Westphalia, the LDI NRW is the responsible supervisory authority, which can be reached under the following contact details:

Landesbeauftragte für Datenschutz und Informationsfreiheit / State Representative for Data Protection and Freedom of Information
Nordrhein-Westfalen / North Rhine-Westphalia
Postfach 200444
40102 Düsseldorf

Phone: +49 (0) 211/38424-0
Fax: +49 (0) 211/38424-10
E-Mail: poststelle@ldi.nrw.de
https://www.ldi.nrw.de/


9  Right of objection

You can object to the use of your data for the purpose of direct advertising at any time with effect for the future. In the event of objection, we must refrain from any further processing of your data for the purpose of direct marketing.

You may also object to the processing of your data if we process it in order to safeguard legitimate interests (Article 6 para. 1 sentence 1 f EU GDPR) or tasks in the public interest (Article 6 para. 1 sentence 1 e EU GDPR). In the event of an objection, we must refrain from any further processing of your data, unless it is necessary for overriding, compelling reasons worthy of protection or to assert, exercise or defend legal claims. The right of objection is subject to the restrictions of § 36 BDSG.

If you wish to exercise your right of objection, please contact our company data protection officer. You will find the contact details under point 1 of this information.


10  Data security

We use SSL encryption to prevent unauthorized access to your personal data by third parties.

In addition, we take appropriate technical and organisational measures to ensure that your data is not manipulated or lost. Our security measures are continuously updated to keep them up to date.


11  Further questions

Should you have any questions regarding the processing of your personal data by us and your rights in connection therewith as well as any other information and suggestions under data protection law, you can contact our company data protection officer in confidence at any time. You will find the contact details of our data protection officer in section 1 of this declaration. All inquiries to our company data protection officer will of course be treated strictly confidentially.

  

 

Legal notice

Disclaimer

Düsseldorf Airport has exercised care in assembling and presenting the information on this website. However, Düsseldorf Airport does not accept any liability or provide any guarantee that the information is accurate, complete or up to date. The same applies to the flight schedule based information

The right to make changes without notice

All information is non-binding. Düsseldorf Airport reserves the right to change, expand or delete all or parts of its website without notice or to cease publication temporarily or permanently.

Links to other websites

The Düsseldorf Airport website has direct and indirect links to other websites. Düsseldorf Airport has no control or influence over the content and design of these sites. Düsseldorf Airport undertakes no liability for these sites.

Copyright, trademarks and other rights

© Düsseldorf Airport (Flughafen Düsseldorf GmbH). All rights reserved. The contents and their arrangement on the pages of this website are subject to copyright and other protective rights.

They can be used in whole or in part only for personal use, and not for commercial use.
The pages in the Press and Public Relations section are not subject to this restriction. The text and images offered there are freely available for editorial use subject to statutory regulations.

When reproducing these contents, explicit reference must be made to the ownership and copyrights of Düsseldorf Airport. The contents cannot be changed. They cannot be used on other websites without written permission from Düsseldorf Airport. The contents of this website, for instance photographs, may be subject to rights of third parties.

The "Düsseldorf Airport" logo and other company designations are registered trademarks of Düsseldorf Airport (Flughafen Düsseldorf GmbH). The designations or logos of other companies shown on the Düsseldorf Airport website may also be subject to legal protection.

Online Dispute Resolution

If you have had a problem with something you've bought online, you can use the online platform of the European Commission for the extrajudicial Online Dispute Resolution (ODR-platform) to try to reach an out-of-court settlement. More information you will find here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&reload=false

Düsseldorf Airport does not participate in alternative dispute resolution procedure at an entity to resolve disputes with consumers.

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