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Current service information

Current changes at the airport

The airport has taken numerous measures so that you can take off safely from Düsseldorf. In addition to safety precautions and hygiene rules, a lot is currently different. We have put together the most important changes for you here.

TO & FROM THE AIRPORT

TERMINAL ENTRANCE (Kiss & Fly)
It is still possible to pick up relatives and friends at the airport in accordance with the specified contact rules. Please plan your arrival in such a way that you do not have to stay in the terminal building any longer than absolutely necessary. The barriers to the terminal entrance are currently open. However, this does not override the 10 minute hold rule. Please use the car parks, which are still open, for longer parking periods.

PARKING
With the beginning of the summer holidays, almost all parking spaces at Düsseldorf Airport will be available again as usual. Exceptions are: P2 / P4 / P22 / P23 / P26 


Please note that the parking garages near the terminal can currently only be accessed via the arrival level.

An exit is possible at any time. If you have any questions about parking, please email parken@dus.com or call the parking service center on +49 (0)211 421-25 500.

Information about online parking space bookings:
If you want to change your online parking space booking due to the current situation, please contact us by email at parken@dus.com and provide your reservation number. We are currently receiving a large number of customer inquiries. If you have already made an inquiry to the Park Service Center, please wait for the feedback and do not contact us several times. Please understand that processing may take some time. All inquiries will be processed as quickly as possible.

SKYTRAIN
The SkyTrain has adjusted its frequency and currently runs every fifteen minutes between the terminal, the parking garages and the train station Düsseldorf The SkyTrain has its clock frequency. It runs from Monday to Saturday between 6 a.m. and 10 p.m. These times must be every 15 minutes. Please listen to your own departure times: from Terminal C at xx: 05, xx: 20, xx: 35 and xx: 50 o'clock. From the long-distance train station airport at xx: 13, xx: 28 and xx: 43 and xx: 58. In the existing operating times (3:45 a.m. to 6:00 a.m. and 10:00 p.m. to 0:45 a.m.) and on sundays, a replacement bus service is caused which runs every 30 minutes. Depending on the number of passengers, the timing can and will be known in the following weeks.

FLIGHTS & BAGGAGE

INFORMATION 
The airport information is currently closed.
You can reach the Information Service Center from Monday to Friday from 8:30 a.m. to 4:30 p.m. by phone +49 (0)211 421-0 or by E-mail.

CHECK-IN

Check-in takes place for passengers at counters 101 to 170. A separate counter is still available for checking in bulky luggage.

BAGGAGE WRAPPIN
G
Safer Bag is open dialy from 6:00 a.m. to 7:30 p.m.

HAND LUGGAGE
In order to reduce the risk of infection and to protect employees, a maximum of ONE piece of hand baggage per passenger is currently accepted at security controls based on instructions from the Federal Police. The regulation also applies e.g. for handbags or small backpacks if you are carrying a carry-on suitcase or bag at the same time. However, it is possible to stow the smaller piece of luggage in the larger one.

LATE NIGHT CHECK-IN
Please contact the airline to find out if a late night check-in is available for your flight.

PIERS
All passengers are handled via Pier A or Pier C. Pier B is temporarily no longer used.

LOUNGES

The Hugo Junkers Lounge in Pier B and the Open Sky Lounge in Pier C remain closed until further notice.
The Emirates and Lufthansa lounges in Pier A will also remain closed until further notice.

VIP SERVICE
The VIP Service is available for public traffic. 
Our VIP team will be happy to answer any questions you may have about existing or future orders. Office hours Mon - Fri from 7:30 a.m. to 4:30 p.m. available by phone or email.
Fon: +49 211 42 -2346 / Fax: +49 211 421 2429 / email: vip-service@dus.com

CHECKS UPON ENTRY
With regard to the entry requirements, the airport follows the guidelines of the health authorities. To date, these do not provide any temperature scans or other measures when entering or leaving the country. Please inform yourself on the website of the responsible authority.

SHOPS & RESTAURANTS

SHOPS
The shops in the terminal, which are subject to official regulations, will close at short notice. According to current knowledge, the REWE supermarket and the Terbuyken bakery on the arrival level remain open. Additionally these Shops and Restaurants are still open for you.

RESTAURANTS
The restaurants in the terminal, which are subject to official regulations, will close at short notice.
These Shops and Restaurants are still open for you.