Corporate Mission Statement
We are a meeting place: here, in the centre of Europe, tens of thousands of people from different nations come together every day. We are the heart of the strong Rhine-Ruhr economic region: a campus with over 20,000 workplaces, embedded in a close network of partners. This makes us a place for ideas, for development, for smart growth. We are not just any airport, but a unique place with a purpose.
Our mission statement is an expression of this DNA, a compass and at the same time a map for our sustainable, successful development in the coming years: it describes how we see ourselves and gives us orientation. It formulates our strategic goals, programs and projects that contribute to this. It defines the values that determine our attitude and our actions as well as the immovable cornerstones that form the foundation of our company.
Our mission statement is an expression of this DNA, a compass and at the same time a map for our sustainable, successful development in the coming years: it describes how we see ourselves and gives us orientation. It formulates our strategic goals, programs and projects that contribute to this. It defines the values that determine our attitude and our actions as well as the immovable cornerstones that form the foundation of our company.
DUS House of Strategy
Our vision: Destination of Excellence
Our vision is based on what we are and what we represent as a community. It answers the question: What do we want to stand for in ten years' time? And it expresses our aspiration. The claim that people can rely on us. People who take off, transfer, land and work here. We want to bring these people closer to their destination. With great commitment and high quality.
Our vision will inspire us over the next few years and give us a constant boost. It cannot be achieved in a short-haul flight. But we will get there together. Because we have everything it takes: ambition, perseverance and the necessary know-how.
Our vision will inspire us over the next few years and give us a constant boost. It cannot be achieved in a short-haul flight. But we will get there together. Because we have everything it takes: ambition, perseverance and the necessary know-how.
Our values
collaborative
/ We operate our airport as a team, we support each other and create a positive attitude.
/ We share our knowledge and enthusiasm across the board, we learn together from our mistakes and celebrate our successes together.
/ We see ourselves as a location partner beyond the boundaries of our company.
/ We share our knowledge and enthusiasm across the board, we learn together from our mistakes and celebrate our successes together.
/ We see ourselves as a location partner beyond the boundaries of our company.
appreciative
/ We treat each other with respect, offer equal opportunities and promote diversity.
/ We stand by the values we present to the world.
/ We communicate clearly and comprehensibly, regardless of hierarchy and status.
/ We listen to each other.
/ We recognise the expertise and contribution of every employee, whether administrative, operational or technical.
/ We stand by the values we present to the world.
/ We communicate clearly and comprehensibly, regardless of hierarchy and status.
/ We listen to each other.
/ We recognise the expertise and contribution of every employee, whether administrative, operational or technical.
service-oriented
/ We are close to our customers and ensure the best possible airport experience.
/ We focus on the needs of our travellers and visitors and strive to be excellent hosts.
/ We are reliable and committed partners who constantly optimise processes and pursue new approaches to solutions.
/ We focus on the needs of our travellers and visitors and strive to be excellent hosts.
/ We are reliable and committed partners who constantly optimise processes and pursue new approaches to solutions.
conscientious
/ We act with the knowledge that our airport is of special importance as critical infrastructure.
/ We act in the interest of the company: forward-looking, prudent and sustainable.
/ We take responsibility for our actions and measure ourselves against goals and results.
/ We act in the interest of the company: forward-looking, prudent and sustainable.
/ We take responsibility for our actions and measure ourselves against goals and results.
creatively minded
/ We are curious and courageous. We create change with confidence and see it as an opportunity.
/ We welcome the challenges of air transport and proactively help shape the transformation of the industry.
/ We are flexible, innovative and implementation-oriented.
/ We welcome the challenges of air transport and proactively help shape the transformation of the industry.
/ We are flexible, innovative and implementation-oriented.
Our cornerstones
A creative minded organisation learning with qualified employees
- The qualifications and skills of our employees are the basis of our success as an airport.
- We want to maintain and continuously develop this knowledge, across divisions and within the group.
- We learn from our mistakes across divisions - with the goal of operating an excellent airport.
Efficient processes & digitalisation
- Efficient processes ensure the competitiveness of our airport and are the basis for our consistently high quality. This is why we continuously review all processes across all divisions for potential improvements.
- We make use the possibilities of digitalisation and automation. We do it responsibly, taking into account the interests of the company, our employees, our customers and our partners.
Profitability & financial strength
- Only a profitable airport can make long-term and sustainable investments in its future. This is why we always strive to achieve a premium financial investment grade as an expression of our economic strength & integrity.
- Our ambition is to to finance ourselves and to earn our capital costs.
Corporate Governance & Compliance
- As an airport, we naturally bear a heavy social responsibility.
- We think and act sustainably in an economic, ecological and social sense.
- Compliance is a matter of course for us.
Exceptional airport safety, security and the health of our employees
- Safety and security are the foundations of our daily work. Without them there is no air travel.
- At the same time, our ability to operate efficiently is the basis for our success, which means the mental and physical health of our employees is essential.