Have questions? Our information counter staff will be happy to help. Information counters are situated on the Departures Level near the airline counters and on the Arrivals Level. The Airport’s main information counter is situated in the central arrivals area near Belt 6. The official and especially signposted Meeting Point at the Airport is also situated there.
You can also reach us by phone every day from 08:30 a.m. till 4:30 p.m.
+49 211 421-0
In addition, our contact page provides service links to frequently asked questions as well as a contact form.