Do you have any question? Our information counter staff will be happy to help. Information counters are situated on the Departures Level near the airline counters and on the Arrivals Level. The Airport’s main information counter is situated in the central arrivals area near exit D. The official and especially signposted Meeting Point at the Airport is also situated there.

You can also reach us by phone every day from 08:30 a.m. till 4:30 p.m.
+49 211 421-0

Note regarding telephone availability
Currently, there may be longer waiting times when contacting us by telephone. We apologize for any inconvenience and recommend that you use our contact form as an alternative. In addition, our contact page provides service links to frequently asked questions. If you have any questions on your flight, please contact your airline or tour operator. Thank you for your patience.