Airport Chaplaincy

The Airport’s Pastoral Care service offers life counselling for passengers, people collecting them and assistance in the event of emergencies.

Authorities and agencies

Contact information of important authorities and offices

Banks and cashpoints

In the terminal you’ll find two branches of the Change Group and one Sparkasse SB-Center. You’ll find cashpoints in various areas.

Children traveling alone

For the airlines, children traveling alone from A to B are routine.

Currency Exchange

Order your foreign currency online with Prosegur Change before you fly and enjoy the best deal: 0% commission & great rates!

Customs

Here you will find out all about the import, transport and approval of permitted goods and products

Drones at Düsseldorf Airports

The most important rules and useful information and links about drone flights at airports.

DUS airport app

The perfect companion for travelers and pick up

DUSgateway

Your smart way through the security check. New free service for your personal time slot reservation!

Hotels at Düsseldorf Airport

Choose between the Maritim Hotel Düsseldorf and the Sheraton Düsseldorf Airport Hotel.

Info Desk - Do you have any question?

We are here to help you – at the information desks in the terminal daily from 5:00 a.m. to 12:15 a.m.

Lost & Found

Have you lost or found something?

Memorial and prayer rooms

The memorial and prayer room invites people from all over the world to pray in silence, to find peace and to draw new energy

Medical services

Get medical advice in the terminal

Meeting Point

There is only one meeting point in the whole airport.

Passport control

Remember to check whether your ID card or passport is still valid at an early stage before beginning your journey!

Postage and packages

You can send and collect parcels in the DHL Paketshop at WHSmith on the arrival level.

Printing Service

Print out your papers and documents at the DUSconference plus

Security control

Wating times, priority lanes, opening hours – all information at a glance

Smoking lounge

Undisturbed pleasure for smokers: Lounges for smokers have been set up in the piers.

Tax Refund

If you live outside the EU, you can have the VAT on items purchased within the EU refunded before your journey home.

Wifi and internet

Stay connected with our wifi

Workspace

Your retreat for mobile working and optimum efficiency