Lost & Found

Have you lost or found something?

Lost items of all kinds are kept in the lost and found office at the airport.

Do you miss your luggage? Then please contact your airline.

Did you forget something on the plane?
Do you miss your luggage? 
Airport from A-Z

Service for passengers and visitors

We recommend to you start an inquiry by using our online form. In addition to personal information, we need specific information such as:

  • What kind of item is it?
  • When and where did you lose the item?
  • Further information on the item: manufacturer, model, serial number, content, colour, special features

Please note: Items found in taxis, train stations, trains or planes are excluded. Has your suitcase or travel bag been lost? Then the airline is your point of contact.

Contact

Location: Car park 3, level 0

Opening hours
Mon-Sun from 6:00 a.m. to 10:45 p.m.
Drop-off at the information desk on the arrivals level in the terminal at any time

Inquire now

Prices

Object Fee
Documents and cards 5.00€
Keys, glasses, clothing 10.00€
Wallets, juwelry, watches 15.00€

Cosmetics, medical devices

15.00€
Electronics and accessories 15.00€
Smartphones, cameras, e-reader 25.00€
Baggage 25.00€
Laptops, tablets, computers 30.00€
Bikes, scooters, sports equipment 30.00€
Musical instruments small/large 10.00€/30.00€
Cash amounts

  

up to 50.00€ free of charge
up to 100.00€ 5.00€
up to 250.00€ 10.00€
up to 500.00€ 20.00€
more than 500,00€ 25.00€
Fee
5.00€
Fee
10.00€
Fee
15.00€
Fee
15.00€
Fee
15.00€
Fee
25.00€
Fee
25.00€
Fee
30.00€
Fee
30.00€
Fee
10.00€/30.00€
Fee

  

Fee
free of charge
Fee
5.00€
Fee
10.00€
Fee
20.00€
Fee
25.00€

When calculating the fee for several lost and found items, only the item with the highest fee will be charged.
Please pay the fees cashless, cash is not accepted.

Do you have any questions?

If you have lost something on the premises or in the terminals of the airport, please fill out the online request.
The lost and found office at Düsseldorf Airport keeps items found on the premises or in the terminals.

Lost and found items can be collected in person during opening hours. You will need for the collection:

  • A valid identification document
  • The date of loss
  • Detailed description and proof of ownership of the lost property

For precise identification the following information is advantageous:

  • Cell phone: PIN, screen description, invoice
  • Laptop: tablet invoice with serial number, charging cable and password
  • Keychain: number of keys, key fob, duplicate keys
You can request a collection on your behalf. The person needs a power of attorney, which is stored in the lost property request form. If collection is not possible, the lost property can be sent by courier. Click on the link lost property request to make use of this option. Alternatively, you can download and fill out the relevant form as a PDF.
Please contact Deutsche Bahn!
Lost and found service of Deutsche Bahn
If the journey was handled by a feeder bus or hotel shuttle, then your contract partner is the right person to contact.
Please contact the Lost & Found of your airline!
Airlines A-Z
If your baggage has not landed in Düsseldorf, please contact the responsible baggage tracing department of your airline!
Airlines A-Z

If you have lost your credit or debit card or if it has been stolen, you should immediately report this to your bank or savings bank and have the card blocked. If your bank or savings bank cannot be reached on the phone, you can block your card by calling the central emergency number 24hrs seven days a week.

Card blocking emergency number:

  • Toll-free in Germany: 116 116
  • From abroad subject to charges: +49 116 116

Düsseldorf City Lost and Found Office can be reached here (only in German):
Düsseldorf.de

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