Service for passengers and visitors
We recommend to you start an inquiry by using our online form. In addition to personal information, we need specific information such as:
- What kind of item is it?
- When and where did you lose the item?
- Further information on the item: manufacturer, model, serial number, content, colour, special features
Please note: Items found in taxis, train stations, trains or planes are excluded. Has your suitcase or travel bag been lost? Then the airline is your point of contact.
Location: Car park 3, level 0
Pick-up: Mon-Sun from 8:30 am to 4:00 pm
Drop-off: Any time at the information counter in the central arrivals
Do you have any questions?
Note for owners
Which items are kept in the lost and found office?
What do you need to collect your lost item?
Lost and found items can be collected in person during opening hours. You will need for the collection:
- A valid identification document
- The date of loss
- Detailed description and proof of ownership of the lost property
For precise identification the following information is advantageous:
- Cell phone: PIN, screen description, invoice
- Laptop: tablet invoice with serial number, charging cable and password
- Keychain: number of keys, key fob, duplicate keys
Personal collection is not possible
You have lost something on the train or on the platform?
You have lost something on the feeder bus or hotel shuttle?
You have forgotten or found something on the plane?
You are missing baggage?
Debit or credit card lost
If you have lost your credit or debit card or if it has been stolen, you should immediately report this to your bank or savings bank and have the card blocked. If your bank or savings bank cannot be reached on the phone, you can block your card by calling the central emergency number 24hrs seven days a week.
Card blocking emergency number:
- Toll-free in Germany: 116 116
- From abroad subject to charges: +49 116 116
Lost and Found Office, City of Düsseldorf
|Monetary amounts up to 50.00€||-|
|Documents (ID card, residence permit, driver's license, vehicle license, passport, cards), medical items, smoking articles, toys, books/magazines, notebooks/address books, posters/pictures, child seats, housewares, strollers/buggies, musical instruments, neck pillows, other objects, briefcases, stationery, umbrellas, sticks, amounts of money up to 100.00€||5.00€|
|Purse, wallet, clothing, visual aids, keys, ski goggles, swimming goggles, sunglasses, alcoholic and non-alcoholic food, data carriers, camera accessories, razor, curling iron, hair dryer, straightening iron, charging cable, SIM card, amounts of up to 250.00€||10.00€|
|Electronics (e-book reader, headphones, MP3-Player, iPod, navigation device, power bank, speaker, 3D glasses, fitness bracelet, other electronics, game consoles), cosmetics, electric toothbrush, toilet bag, manicure set, perfume, jewelry, watches (incl. smartwatches), medical products (braces, CPAP machine, hearing aid, prosthesis, wheelchair), sports equipment||15.00€|
|Monetary amounts up to 500.00€||20.00€|
|Cell phone, smartphone, camera, camera lens, drone, luggage, handbag, fanny pack, bicycles, amounts of money over 500.00€||22.00€|
|Mountain bike, e-bike, racing bike, musical instruments, computer, laptop, tablet||30.00€|
|All items not listed will be charged with a fee of 6.00€||6.00€|
When calculating the fee for several lost and found items, only the item with the highest fee will be charged.
A transfer fee is also charged for amounts of money.
Please pay the fees cashless, cash is not accepted.