Did you forget something on the plane?
Airport from A-Z

Service for passengers and visitors

Have you lost or found anything on the airport site? Our lost property office will help you here. Please note: Lost property from taxis, from train stations, from trains or from airplanes are excluded.

Help us for a targeted search. For this we need all the relevant information to create a search request. Information such as:

  • What kind of item is it?
  • Place and time lost
  • Further information on the item: Manufacturer’s name. model, serial number, content, colour, special features

Contact

Location: Car park 3, level 0

Opening hours:

Pick-up: Mon-Sun from 8:30am-4:00pm
Drop-off: Always at the information counter in the central arrivals area near Belt 6

Do you have any questions?

If you have lost something on the premises or in the terminals of the airport, please fill out the online request.
The lost and found office at Düsseldorf Airport keeps items found on the premises or in the terminals.

Lost and found items can be collected in person during opening hours. You will need for the collection:

  • A valid identification document
  • The date of loss
  • Detailed description and proof of ownership of the lost property

For precise identification the following information is advantageous:

  • Cell phone: PIN, screen description, invoice
  • Laptop: tablet invoice with serial number, charging cable and password
  • Keychain: number of keys, key fob, duplicate keys
You can request a collection on your behalf. The person needs a power of attorney, which is stored in the lost property request form. If collection is not possible, the lost property can be sent by courier. Click on the link lost property request to make use of this option. Alternatively, you can download and fill out the relevant form as a PDF.
Please contact Deutsche Bahn!
Lost and found service of Deutsche Bahn
If the journey was handled by a feeder bus or hotel shuttle, then your contract partner is the right person to contact.
Please contact the Lost & Found of your airline!
Airlines A-Z
If your baggage has not landed in Düsseldorf, please contact the responsible baggage tracing department of your airline!
Airlines A-Z

If you have lost your credit or debit card or if it has been stolen, you should immediately report this to your bank or savings bank and have the card blocked. If your bank or savings bank cannot be reached on the phone, you can block your card by calling the central emergency number 24hrs seven days a week.

Card blocking emergency number:

  • Toll-free in Germany: 116 116
  • From abroad subject to charges: +49 116 116

Düsseldorf City Lost and Found Office can be reached here (only in German):
Düsseldorf.de
Lost property is kept at the airport for six months. At regular intervals, unclaimed lost property is auctioned off by a publicly appointed sworn auctioneer.

Price overview

Object Fee
Monetary amounts up to 50.00€ -
Documents (ID card, residence permit, driver's license, vehicle license, passport, cards), medical items, smoking articles, toys, books/magazines, notebooks/address books, posters/pictures, child seats, housewares, strollers/buggies, musical instruments, neck pillows, other objects, briefcases, stationery, umbrellas, sticks, amounts of money up to 100.00€ 5.00€
Purse, wallet, clothing, visual aids, keys, ski goggles, swimming goggles, sunglasses, alcoholic and non-alcoholic food, data carriers, camera accessories, razor, curling iron, hair dryer, straightening iron, charging cable, SIM card, amounts of up to 250.00€ 10.00€
Electronics (e-book reader, headphones, MP3-Player, iPod, navigation device, power bank, speaker, 3D glasses, fitness bracelet, other electronics, game consoles), cosmetics, electric toothbrush, toilet bag, manicure set, perfume, jewelry, watches (incl. smartwatches), medical products (braces, CPAP machine, hearing aid, prosthesis, wheelchair), sports equipment 15.00€
Monetary amounts up to 500.00€ 20.00€
Cell phone, smartphone, camera, camera lens, drone, luggage, handbag, fanny pack, bicycles, amounts of money over 500.00€ 22.00€
Mountain bike, e-bike, racing bike, musical instruments, computer, laptop, tablet 30.00€
All items not listed will be charged with a fee of 6.00€ 6.00€
Fee
-
Fee
5.00€
Fee
10.00€
Fee
15.00€
Fee
20.00€
Fee
22.00€
Fee
30.00€
Fee
6.00€

When calculating the fee for several lost and found items, only the item with the highest fee will be charged.
A transfer fee is also charged for amounts of money.

Please pay the fees cashless, cash is not accepted.

Downloads

Filter

>

Filter

Mo
Tu
We
Th
Fr
Sa
Su