Service for passengers and visitors
We recommend to you start an inquiry by using our online form. In addition to personal information, we need specific information such as:
- What kind of item is it?
- When and where did you lose the item?
- Further information on the item: manufacturer, model, serial number, content, colour, special features
Please note: Items found in taxis, train stations, trains or planes are excluded. Has your suitcase or travel bag been lost? Then the airline is your point of contact.
Contact
Location: Car park 3, level 0
Opening hours
Mon-Sun from 5:15 am to 11:00 pm
Drop-off at the information desk on the arrivals level in the terminal at any time
Please note: The lost and found is closed until Tuesday, 26.09.2023
In the meantime, lost property can be handed in at the information desk on the arrivals level. Unfortunately, picking up of lost things is currently not possible.
Do you have any questions?
Lost and found items can be collected in person during opening hours. You will need for the collection:
- A valid identification document
- The date of loss
- Detailed description and proof of ownership of the lost property
For precise identification the following information is advantageous:
- Cell phone: PIN, screen description, invoice
- Laptop: tablet invoice with serial number, charging cable and password
- Keychain: number of keys, key fob, duplicate keys
If you have lost your credit or debit card or if it has been stolen, you should immediately report this to your bank or savings bank and have the card blocked. If your bank or savings bank cannot be reached on the phone, you can block your card by calling the central emergency number 24hrs seven days a week.
Card blocking emergency number:
- Toll-free in Germany: 116 116
- From abroad subject to charges: +49 116 116
Price overview
| Object | Fee |
|---|---|
| Documents (ID card, residence permit, driver's license, vehicle license, passport, cards), medicine, smoking articles, toys, books/magazines, notebooks/address books, posters/pictures, child seats, housewares, strollers/buggies, small musical instruments, neck pillows, other objects, briefcases, stationery, umbrellas, sticks | 5.00€ |
| Purse, wallet, clothing, visual aids, keys, ski goggles, swimming goggles, sunglasses, alcoholic and non-alcoholic food, data carriers, razor, curling iron, hair dryer, straightening iron, charging cable, SIM card | 10.00€ |
| Electronics (e-book reader, headphones, MP3-Player, iPod, navigation device, speaker, 3D glasses, fitness bracelet, other electronics, game consoles), cosmetics, electric toothbrush, toilet bag, manicure set, perfume, jewelry, watches (incl. smartwatches), medical products (braces, CPAP machine, hearing aid, prosthesis, wheelchair), sports equipment, children's bikes | 15.00€ |
|
Mobile phone, smartphone, camera, camera accessories, drone |
22.00€ |
| Luggage, handbag, fanny pack | 22.00€ |
| Computer, laptop, tablet | 30.00€ |
| Bicycles (also mountain bikes, e-bikes, racing bikes), musical instruments | 30.00€ |
| All items not listed will be charged with a general fee | 6.00€ |
| Monetary amounts |
|
| up to 50.00€ | - |
| up to 100.00€ | 5.00€ |
| up to 250.00€ | 10.00€ |
| up to 500.00€ | 20.00€ |
| more than 500,00€ | 25.00€ |
Mobile phone, smartphone, camera, camera accessories, drone
When calculating the fee for several lost and found items, only the item with the highest fee will be charged.
Please pay the fees cashless, cash is not accepted.
