General Terms and Conditions Flughafen Düsseldorf GmbH (FDG) for landside luggage storage

§ 1 Subject of storage

a) FDG accepts for safekeeping the luggage or items specified below:

  • luggage items (up to 30 kg.)
  • sports luggage
  • garments
  • electronic items

b) You cannot leave money, documents, jewelry or other valuables in safekeeping. The same applies to animals, food, weapons and items that are explosive, flammable or otherwise dangerous or perishable or whose possession is punishable (e.g. drugs).

c) However, we may store certain items rejected at passenger screening (prohibited items, e.g. pocket knives) at our sole discretion.

d) Based on the security regulations for the landside of commercial airports, we are entitled to inspect your belongings prior to acceptance and to allow the relevant security authorities to inspect belongings stored with us at any time. On the occasion of the delivery of the items to be stored, we digitally record your name, your passport number, a description of the piece of luggage, the contract data, an identification number as well as the payment status, solely for reasons of contract processing. The data processing is carried out in accordance with the legal requirements of the DSGVO (General Data Protection Regulation)

e) As a matter of principle, we will only return items in safekeeping to you personally and only upon presentation of the safekeeping receipt or the QR code. If you wish to provide for a proxy for the collection, you must fill out the power of attorney form stored in our system when concluding the contract on site. The person authorized to collect the item under the power of attorney will receive the item on presentation of the storage voucher/QR code and an identification document as proof of identity. If you lose the QR code/safekeeping receipt, we can only return the items in custody against individual proof of identity. Please keep the QR code/safekeeping receipt in a safe place and inform us if you lose it.

§ 2 Duration of storage

a) The luggage/items in storage shall be stored for a period of 1 hour up to 30 days. Further details of the storage period result from the storage document/ safekeeping receipt handed over to the customer. The contract ends at the latest with the expiry of the agreed storage period. If the object of safekeeping is not collected even after the contract period has been exceeded by several weeks, we shall treat the object as "abandoned" and may appropriate it and destroy or utilize it at our discretion.

b) If we have realized an item with a profit, you may demand its restitution no longer than 12 months from the start of storage. Further claims, in particular for the return of interest, are excluded.

§ 3 Compensation/Payment

a) The prices for the storage can be viewed on the Internet at and are additionally put up on site. According to the consensual will of the parties and in deviation from § 699 BGB (German Civil Code), the remuneration shall become due immediately after signing the safekeeping document and shall be paid in advance. The remuneration due for the particular contract will be shown in the amount specified on the safekeeping receipt.

b) If the customer exceeds the agreed storage time, he is obliged to pay the amount shown in the price list per hour or part thereof of the excess as compensation for expenses.

c) If the object stored is collected before the expiry of the agreed storage period, the customer shall not be entitled to a pro rata repayment of the remuneration paid.

d) You can pay fees by credit card, EC card. Cash payment is not possible. The accepted cards are published on the price list on the Internet and posted on site.

§ 4 Depositor's liability

a) The liability of Flughafen Düsseldorf GmbH as well as its vicarious agents and assistants for culpably caused damages is excluded unless the damage was caused by intent or gross negligence; this does not apply to damages resulting from injury to life, body or health, or culpable violation of essential contractual obligations, i.e. such obligations which render the proper execution of the contract possible in the first place when fulfilled and which the contractual partner may regularly rely on being observed (so-called cardinal obligations). An essential contractual obligation of Flughafen Düsseldorf GmbH is, in particular, the obligation to store the objects provided in accordance with the contract.

b) In the event of a breach of essential contractual obligations that is not based on intent or gross negligence, liability is limited to the damage that Flughafen Düsseldorf GmbH foresaw as a possible consequence of the breach of contract at the time the contract was concluded or should have foreseen taking into account the circumstances of which it was aware or should have been aware.

§ 5 General provisions

a) In addition, the provisions of the German Civil Code on safekeeping shall apply.

b) The place of performance and jurisdiction for disputes arising from the contractual relationship is Düsseldorf.

c) Should individual provisions of the contract be or become invalid or unenforceable, the remainder of the contract shall remain unaffected.