Pick-up & drop-off

The traffic flow at the terminal is regulated by automated barriers in front of and behind the departure and arrival drive-up area. Your vehicle can pass through both zones free of charge and take passengers to the terminal at the departure level. Extended stopping in this area, however, incurs a charge.

You can stay up to 7 minutes free of charge on the departure level. The time is counted from the moment of entry to exit. If you need more than 7 minutes, a fee of 5 Euros for each additional 5 minutes is charged. The maximum stopping time is 30 minutes.

Arrivals level

As the Arrivals level. This is an absolute no-parking zone and only true transit traffic is possible. The maximum time for passing through is two minutes. For any violation of the no-stopping rule, drivers are charged five euro for stops for up to five minutes.

When entering and leaving the vehicle registration is detected by cameras. If the free time in the Departure and Arrivals levels is not exceeded, the barriers open automatically at the exit without the driver having to insert his ticket. Individual data is deleted from the systems after six hours.

Parking for Pick-up & drop-off 

For drivers who want to take their time time to accompany their passengers to the terminal, Düsseldorf Airport recommends using the short-term parking lots P11 and P12 located right behind the drive-through area of the departure level, or car parks P1, P2 and P3 which are close to the terminal. The pick-up and drop-off ticket is suitable for short stays. It offers 90 minutes of parking in P3 for just 5 Euro.

FAQ

We welcome you to drop off and say goodbye, to anyone you take to the terminal at the departure level, free of charge. You have 7 minutes, counted from the moment of entrance to exit.

If you stay longer than the free 7 minutes, there is a charge of 5 Euros for each additional 5 minutes. The maximum stay is 30 minutes. If you stay beyond that, your vehicle might get towed.

Yes, but usually it takes a while to accompany people to the terminal, for example, for check-in. The Kiss & Fly stopping zone is available only for quick dropping off, unloading of luggage, and saying goodbye. This ensures that traffic flows for everyone. A stay longer than the 7 free minutes incurs a charge. Each additional 5 minutes costs 5 Euros. The maximum stopping time is 30 minutes.

If you would like to accompany your passengers to the terminal and spend some time, Düsseldorf Airport recommends short-term parking lots P11 and P12, or car parks P1, P2, P3, P7 and P8, which are close to the terminal.

You have 7 minutes free of charge on the departure level, from the moment you enter to when you exit. If you exceed the 7 free minutes, you are charged 5 Euros for each additional 5 minutes. The maximum staying time is 30 minutes. After that, your vehicle might get towed.
There are no options for turning before the barrier system. An alternative is to enter underground car park P1. Any driver who passes the barrier to the access area must continue through to the exit. The driver may take up to ten minutes to pass through the Departures level free of charge, which should be plenty of time.
Düsseldorf Airport recommends that you don’t go back in but drive directly to the short-term parking lot P11 (located right behind the exit of the departure level).
No, you don’t have that option. An absolute no-stopping rule is in effect on the arrivals level. For these situations, short-term parking lot P12 or one of the car parks close to the terminal (P1, P2, P3, P7 and P8) are a better option.
No maximum height is given. 

The best option for those who are mobility-impaired is using one of the conveniently located and barrier-free car parks or short-term parking lots.

Please note: For mobility-impaired persons with the blue EU ID card, our car parks are free of charge, but our short-term parking lots are not.

Severely disabled people, who have the blue European Parking Pass issued by the Road Traffic Authority or the new orange-colored parking pass, may stop at the “Kiss & Fly” area on the departure level for up to three hours free of charge. To use this option, you must display the original ID (copies not permitted) in your car along with the parking disc showing the current time. Please register upon entry by using the call button at the automated barrier.


The service staff members at the drive-up area can help you with any questions. You can also reach them by using the call button at the payment kiosk.

Car parks P1 and P3 are located right before the Kiss & Fly area.
Inside the barriered area, you’ll find the entry to P2, and behind the Kiss & Fly zone are car lots P11 and P12.
For more details about access, please visit our parking-related pages:


Several payment kiosks are available at the departure level for cash, EC, and credit card payments (PIN and NFC systems). You can also pay right at the exit barrier with a credit card or EC card.

Within 7 minutes, you may use the entry ticket as an exit ticket without having to go to a payment kiosk.

No, double payments are not necessary. Moreover, the only car park entry within the barriers is car park P2.

Enter car park P2 by inserting the ticket received at the barrier for the entry point into the P2 automated access station. After being time-stamped, the ticket will pop out of the machine, the barrier opens, and the ticket can be paid as usual before exiting P2. After exiting car park P2, the exit of the terminal access is next, at which the paid ticket is inserted into the automated exit station.
Invoicing is currently not available for the drive-up area. However, it is available at the terminal car parks. Please send your questions by email to dauerparken@dus.com.
The service staff members at the drive-up area are there to help you. You can also ask for help via the call button at the payment kiosks and at the entrance and exit.
The service staff members at the drive-up area can help you with your questions about next steps.
Within the 7 free minutes, you can use the entrance ticket as an exit ticket and don’t have to go to a payment kiosk.
The stopping areas have the usual dimensions for public traffic areas. For coaches, a special area is available at the departure level. Find more information here.
This is permitted under supervision of the staff members onsite or at headquarters (reachable via call button at all entry and exit points). The barriers will be operated manually.
License plate numbers are captured and cross-checked when entering and exiting to speed up traffic flow. That is how the barrier opens automatically within the free 7 minutes. All data is deleted after 6 hours. You can find additional information about data protection here.

Service

You can easily send any queries by e-mail.
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