Easy pick-up & drop-off

Barrier system for better traffic control
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Pick-up & drop-off

The traffic flow at the terminal is regulated by automated barriers in front of and behind the departure drive-up area. Your vehicle can pass through the zone free of charge and take passengers to the terminal at the departure level. Extended stopping in this area, however, incurs a charge.

You can stay up to 7 minutes twice per calender day free of charge on the departure level. The time is counted from the moment of entry to exit. If you need more than 7 minutes, a fee of 5 Euros for each additional 5 minutes is charged. The maximum stopping time is 30 minutes.

Arrivals level

The Arrivals level is an absolute no-parking zone.

Save time with automatic license plate recognition

When entering and leaving the vehicle registration is detected by cameras. If the free time in the Departure level is not exceeded, the barriers open automatically at the exit without the driver having to insert his ticket. Individual data is deleted from the systems after 24 hours.

Parking for Pick-up & drop-off 

For drivers who want to take their time time to accompany their passengers to the terminal, Düsseldorf Airport recommends using the short-term parking lots P11 and P12 located right behind the drive-through area of the departure level, or car parks P1, P2 and P3 which are close to the terminal. The pick-up and drop-off ticket is suitable for short stays. It offers 90 minutes of parking on P12 for just 6 Euro.

FAQ

We welcome you to drop off and say goodbye, to anyone you take to the terminal at the departure level, free of charge. You have a free stay of 7 minutes twice a day. The time applies from entry to exit.

If you stay longer than the free 7 minutes, there is a charge of 5 Euros for each additional 5 minutes. The maximum stay is 30 minutes. If you stay beyond that, your vehicle might get towed.

Yes, but usually it takes a while to accompany people to the terminal, for example, for check-in. The Kiss & Fly stopping zone is available only for quick dropping off, unloading of luggage, and saying goodbye. This ensures that traffic flows for everyone. A stay longer than the 7 free minutes incurs a charge. Each additional 5 minutes costs 5 Euros. The maximum stopping time is 30 minutes.

If you would like to accompany your relatives, friends or business partners to the terminal calmly and spend some time, Düsseldorf Airport recommends the short-term parking lots P11 and P12 as well as the car parks P1, P2 and P3 close to the terminal. We also recommend booking the pick-up and drop-off ticket online in advance.

You have a free stay of 7 minutes twice per calender day. The time applies from entry to exit. If you exceed the 7 free minutes, you are charged 5 Euros for each additional 5 minutes. The maximum staying time is 30 minutes. After that, your vehicle might get towed.

There are no options for turning before the barrier system. Alternatively, you can drive into the underground parking garage P1 and the car park P2.

Any driver who passes the barrier to the access area must continue through to the exit. The driver may take up to 7 minutes to pass through the Departures level free of charge, which should be plenty of time.

Within the 7 minutes you can use the entry ticket as an exit ticket and do not have to go to the ticket machine.

Düsseldorf Airport recommends that you don’t go back in but drive directly to the short-term parking lot P11 (located right behind the exit of the departure level).
No, you don’t have that option. An absolute no-stopping rule is in effect on the arrivals level. The bright first floor of the P3 parking garage with its convenient parking spaces or the P12 short-term parking lot are ideal for such cases.
No maximum height is given in the Kiss & Fly stopping zone.

The best option for those who are mobility-impaired is using one of the conveniently located and barrier-free car parks or short-term parking lots.

Please note: For mobility-impaired persons with the blue EU ID card, our car parks are free of charge, but our short-term parking lots are not.

Severely disabled people, who have the blue European Parking Pass issued by the Road Traffic Authority or the new orange-colored parking pass, may stop at the “Kiss & Fly” area on the departure level for up to three hours free of charge. To use this option, you must display the original ID (copies not permitted) in your car along with the parking disc showing the current time. Please register upon entry by using the call button at the automated barrier.


The service staff members at the drive-up area can help you with any questions. You can also reach them by using the call button at the payment kiosk.

Parking garages P1 and P2 are located directly in front of the Kiss & Fly zone. Short-term parking lot P11 is located behind the Kiss & Fly zone. For more detailed descriptions of the entry procedure, please visit our parking facility pages:


Several payment kiosks are available at the departure level for cash, EC, and credit card payments (PIN and NFC systems). You can also pay right at the exit barrier with a credit card or EC card.

Within 7 minutes, you may use the entry ticket as an exit ticket without having to go to a payment kiosk. In addition, your license plate number is recorded and the barrier opens within the free passage time.

For commercial trips it is possible to receive a monthly invoice. If you have any questions, please send an e-mail to dauerparken@dus.com.
The service staff members at the drive-up area are there to help you. You can also ask for help via the call button at the payment kiosks and at the entrance and exit.
The service staff members at the drive-up area can help you with your questions about next steps.
Within the 7 free minutes, you can use the entrance ticket as an exit ticket and don’t have to go to a payment kiosk.
The stopping areas have the usual dimensions for public traffic areas. For coaches, a special area is available at the departure level. Find more information here.
This is permitted under supervision of the staff members onsite or at headquarters (reachable via call button at all entry and exit points). The barriers will be operated manually.
License plate numbers are captured and cross-checked when entering and exiting to speed up traffic flow. That is how the barrier opens automatically within the free 7 minutes. All data is deleted after 24 hours. You can find additional information about data protection here.
In this case, 5 euros will be charged directly for every 5 minutes. For longer stays, we recommend that you use our parking facilities near the terminal (P1, P2, P3) or short-term parking spaces (P11, P12).

Service

You can easily send any queries by e-mail.
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