Baggage claim
The unloading of baggage usually begins while the passengers leave the aircraft. Specific service providers, so-called handling partners, carry out baggage handling on behalf of the airlines. The companies AAS, AAS Düsseldorf Ramp and Wisag at Düsseldorf Airport ensure that your baggage is transported reliably and safely from the aircraft to the baggage belt in the terminal.
When does baggage reclaim start?
In the best case, the baggage claim begins 20 to 40 minutes after the aircraft has reached its parking position. The real processing times for baggage depend on various factors.
The volume of baggage alone is an important factor: the more baggage is on a flight, the longer it takes to unload. The times for transporting baggage to the terminal also vary depending on the distance to the aircraft's parking position. In addition, delays in flight operations can cause scheduling bottlenecks and process delays.
The volume of baggage alone is an important factor: the more baggage is on a flight, the longer it takes to unload. The times for transporting baggage to the terminal also vary depending on the distance to the aircraft's parking position. In addition, delays in flight operations can cause scheduling bottlenecks and process delays.
Where can you pick up sports and bulky baggage?
There are special baggage pick-up points for baby carriages, sports equipment etc. very close to your baggage belt. Please pay attention to the signage.
Are you traveling with animals?
If your pet is traveling within the European Union, you can pick it up at the dedicated bulky baggage counter of your flight. The counter number will be displayed on the baggage belt. If you are entering the country from a non-EU country, please contact customs.
Do you need a trolley?
Luggage trolleys are available at all baggage carousels. You can pay the fees (2.50 euros) by card.
Has your luggage been lost or damaged?
If your baggage is lost or damaged, it is best to contact your airline or the relevant service provider (handling partner) immediately. You can find the contact partner for your flight on the monitor display at the baggage belt or on the airline details on our website.
Report the loss of or damage to your baggage at the Lost & Found counter of the handling partner before you leave the security area.
Further information on the topic: “Lost or damaged baggage”
Report the loss of or damage to your baggage at the Lost & Found counter of the handling partner before you leave the security area.
Further information on the topic: “Lost or damaged baggage”
Any questions about customs?
Do you have something to declare or specific questions about goods that you would like to import? More information about customs at Düsseldorf Airport
Would you like to leave some luggage at the airport for storage?
Opposite the terminal on the first floor of car park 3 you will find the luggage storage.
Hungry or thirsty after the flight?
Depending on which gate or pier you enter the terminal after landing, you can choose from various gastronomic offers on the way to the baggage belt. There are vending machines with non-alcoholic drinks and snacks at the baggage reclaim. In the public area of the terminal, you will find further food and beverage options and a supermarket.